The IRRV
Annual Conference and Exhibition

08-10 October 2019, Telford International Centre

Tell me more

ABOUT THE EVENT

One of the largest events in the Local Government calendar, The IRRV Annual Conference is an opportunity for practitioners to gather together and discuss the major issues affecting the profession. The IRRV Annual Conference is always accompanied by an Exhibition that will, as ever, display excellence in the provision of services to our market place. All this culminating in the prestigious IRRV Annual Performance Awards Gala Dinner.

Get Connected

Meet all the biggest suppliers and innovators in the field at this year's exhibition. Showcasing the latest technology and offering the very best expert advice.

BE INFORMED

Four professional streams full of up to the minute sessions presented by leading industry professionals. Catering for professionals within revenues, rating, collection and enforcement, valuation, fraud and welfare benefits.

STAY REFRESHED

Don't worry, we've thought of everything; regular refreshment breaks and lunch are provided free of charge so you won't have to miss a thing.

KEEP UPDATED

All the content from all the major sessions will be provided to you in e-format after the event for you to reference at your convenience.

CELEBRATE EXCELLENCE

Come together and celebrate the achiements and hard work that takes place within the industry at the IRRV Performance awards and Gala Dinner

ANNUAL CONFERENCE PROGRAMME

Three days and five streams of informative, topical presentations and discussions delivered by experienced industry specialists.

09:00

Registration

09:55

Conference Opening

Cllr Stephen Reynolds, Mayor of Borough of Telford and Wrekin

10:00

Presidential Address

Louise Freeth, President, IRRV

10:30

Reviewing the Impact of Welfare Reform

Professor Christina Beatty, Centre for Regional Economic and Social Research, Sheffield Hallam University

11:00

The Future of Revenues and Benefits in an Uncertain World

David Magor, Chief Executive, IRRV

11:30

Exhibition Opens

Louise Freeth, President, IRRV

12:30

Buffet Lunch Served in Main Hall During Sessionk

12:45

Managing Your Personal Well Being

Dave West, Smile Motivation

13:55

Refreshment Break

14:30

Using Emotional Intelligence in Revenues Collections

Dave Chapman, Managing Director Rossendales

15:00

Future of Revenues, Rating and Welfare Benefits: Panel Session

Louise Freeth, President, IRRV

Zoe Kent, Revenues and Benefits Manager, Swale BC

Alistair Townsend, Director, Alistair Townsend Ltd

Nick Rowe, Assistant Director of Finance - Local Tax and Accounts Receivable, Ealing LBC

16:10

Wine Reception

17:30

AGM

08:30

Registration and Exhibition Opens

09:00

Indesser: A New Approach to Fair Debt Recovery

James Hilton, Business Development Director, Indesser

Ian Ferguson, Income Recovery Manager, Believe Housing

09:35

The Impact of Breathing Space Enforcement

Vicki Alexander, Associate, Ward Hadaway

10:10

Changing Culture and Improving Collection - A Case Study

Ed Bowen, Housing Benefit Technical Manager, Runnymede BC

10:45

Refreshment Break

11:15

The Future of Enforcement

James Elliott, Head of Debt Strategy, Government Debt Management Function Fraud, Error, Debt and Grants, The Cabinet Office

11:50

The Data Exchange Partnership with HMRC

Jonathan Woodward, Head of Revenues, Birmingham CC

Jenny Lawson, Revenues and Assessment Management (Revenues), Cornwall C

Michael Sowerby, The Cabinet Office

Andy Taplin, Operations Manager, Southwark LBC

12:30

Lunch Break

14:00

The Acceptable Standards of Representing the Local Authority in the Valuation Tribunal

Lee Anderson, Director Operations and Development, VTS

14:35

The Alternative Route - The High Court

Gary Bovan, HCEO Director Client Care, High Court Enforcement Group

15:15

Refreshment Break

15:45

Council Tax and NDR Property Inspections – Reviewing A Process That Has Not Changed in Many Authorities For Over Thirty Years

Andy Cummins, Business Development and Client Director, Phoenix

16:15

Citizen Self Service - Facts and Fiction

Nigel Blair, Head of Product and Innovation, Northgate Public Services

15:45

Close of Exhibition

16:45

End of Sessions

18:45

Drinks Reception

19:30

Performance Awards Gala Dinner

08:30

Registration and Exhibition Opens

09:00

Housing Benefit - Latest Developments from the DWP

Clare Elliott, Head of Housing Delivery Division, Department for Work and Pensions

09:35

Univeral Credit and the Harrogate Experiment

Alison Wilson, Revenues, Welfare and Customer Services Manager, Harrogate BC

10:10

Dementia Care Programme and What They Mean for Local Authorities

Hayden Knight, COO, Orchard Care Homes

10:45

Refreshment Break

11:15

Is UC Delivering its Intentions

Minesh Patel, Principal Policy Manager, Citizens Advice

Paula Doherty, Team Leader Benefits and Welfare, Dumfries and Galloway C

11:50

To be an IRRV Performance Award Winner - One Year On

Michelle Kettles, Welfare and Benefit Team Manager, South Staffordshire C: Excellence in Social Inclusion Award

12:30

Lunch Break

14:00

Analysing The Council Tax Reduction Schemes

Kevin Stewart, Business Unit Leader - Revenues and Benefits, Mid Sussex DC

14:35

Everything You Need to Know About Universal Credit...But Were Afraid Ask!!

Sam Lister, Policy Officer, CIOH

Sheldon Wood, Policy Officer, CIPFA

15:15

Refreshment Break

15:45

“Stacked Against” – Revealing the Length and Breadth of Vulnerability

Jonathan Shaw, Creditor Relationship manager, Christians Against Poverty, CAPS

16:15

Delivering Professional Money Advice

Craig Simons, Debt Sector Coordination Manager, Money and Pensions Service

15:45

Close of Exhibition

16:45

End of Sessions

18:45

Drinks Reception

19:30

Performance Awards Gala Dinner

08:30

Registration and Exhibition Opens

09:00

The Man From the Ministry - Latest Developments in Rate Reform

Nick Cooper, Valuation and Policy Advisor, Non-Domestic rates, MHCLG

09:30

Check, Challenge and Appeal - A Situation Report - A Valuers View

Josh Myerson, RSA Vice President

10.10

Lessons to Learn Concerning CCA and Preventing Cases to Tribunal

Tony Masella, Chief Executive, VTS

10:45

Refreshment Break

11:15

Future of the Non Domestic Rate: Panel Session

Andrew Hetherton [Chair], Senior Vice President, IRRV

Mark Higgin, Chair, RICS Local Taxation Group

Simon Green, Partner, Gerald Eve

Thomas Stratton, Chair, Rating Surveyors Association

Tony Masella, CEO, VTS

12:30

Lunch Break

14:00

Revaluation 2021 - A Progress Report

Simon Motson, Valuation Office Agency, Chief Valuer, Revaluation Group

14:35

Ratepayer Assisted Valuation and Outsourcing Statutory Valuation Processes

John O'Sullivan, CEO, VO Ireland

15:15

Refreshment Break

15:45

Recent Decisions in the Courts

Dan Kolinsky, Barristers Landmark Chambers

16:15

Property Tax - An International Perspective

Paul Sanderson, President, International Property Tax Institute

15:45

Close of Exhibition

16:45

End of Sessions

18:45

Drinks Reception

19:30

Performance Awards Gala Dinner

08:30

Registration and Exhibition Opens

09:00

Artificial Intelligence - Is There a Real Role for Automation in Service Delivery

Russell Henderson, Product Manager, UrbanTide

Simon Tricker, Co-Founder and CDO, Urban Tide

09:35

Detecting Fraud in Council Tax

David Magor, Chief Executive, IRRV

10:10

Fraud and Error Strategy in HB – Direction of Travel?

John Giblin and Alan Sullivan, Giblin and Sullivan Consultancy Services

10:45

Refreshment Break

11:15

Procurement Fraud in Local Government

Jim McCafferty, Consultant and Past President

11:50

Developing an Investigation Apprenticeship

Mike Neumann, Managing Director, ITS Training (UK) Ltd

12:30

Lunch Break

14:00

Defining and Pursuing Business Rates Avoidance and Fraud

Matthew Whyatt, Director, ASW Solicitors

Alex Worthington, Litigation Assistant, Greenhalgh Kerr

14:35

The Practical Challenge Facing Investigation Hubs

Mark Grimley, Director, Intec for Business Ltd

15:15

Refreshment Break

15:45

Fighting Fraud Locally - Dealing with a Hidden But Growing Problem: Panel Session

Debbie Dansey, Investigation and Enforcement Support Manager, Ashford BC

Simon Bleckly, Audit and Counter Fraud Manager, Salford and Warington C

15:45

Close of Exhibition

16:45

End of Sessions

18:45

Drinks Reception

19:30

Performance Awards Gala Dinner

08:30

Registration and Exhibition Opens

09:15

Introduction

Sue Williams-Lee, Head of Educational Services, IRRV

09:30

The IRRV Level 4 Apprenticeship in Revenues and Welfare Benefits: The First Year

Sue Williams-Lee, Head of Educational Services, IRRV

Gary Watson, Deputy Chief Executive, IRRV

Clare Sewell, Apprentice Officer, IRRV

Roger Bowen, Apprentice Officer, IRRV

10:15

How to Achieve Successful Outcomes Using 'Emotional Intelligence'

Dave Chapman, Managing Director, Rossendales

10:45

Refreshment Break

11:15

IRRV Apprenticeship - The Stepping Stone to Future Progression

Lee Sirdifield, South Kesteven DC

David Magor, Chief Executive, IRRV

11:50

The End Point Assessment

Fay Edwards from South West Councils (our chosen EPAO

Fay Edwards and Sally Winkworth, South West Councils

12:30

Lunch Break

09:30

Registration

10:00

To be an IRRV Performance Award Winner - One Year On

Carla-Maria Heath [Chair], IRRV

Bob Trahern, Business Development Director, Marston Holdings, Excellence in Innovation Award

Sophie Lane, Revenues Service Delivery Manager, Telford and Wrekin C, Revenues Team of the Year Award

12:30

Close of Conference

TELFORD INTERNATIONAL CENTRE

Where's the event?

TELFORD

A central location with excellent road and rail links together with great facilities Telford is a choice that suits everyone.

EXHIBITION AND SPONSORSHIP

Exhibiting at IRRV provides a comprehensive opportunity to access an audience of qualified professionals across all fields of the Institute. Stands are booked on a first come first serve basis so potential exhibitors are advised to book as soon as possible to avoid disappointment. To book a stand please visit IRRV Stands. To find out about sponsorship opportunities please visit IRRV Sponsorship. Alternatively, please contact Clelia Abrams, Sales and Advertising Officer on sales@irrv.org.uk or phone 0207 691 8979.

A BIT MORE INFO

  • All full conference passes include access to all days and all professional streams. Full conference passes also include a seat at the IRRV Performance Awards Gala Dinner and access to the exhibition.
    Day passes allow access to all sessions and if applicable all streams on the given day along with access to the exhibition.
    Retired member Pass allows complementary access to all sessions and the exhibition, It does not include the Awards Dinner.
    No delegate/exhibitor pass includes accommodation. Any enquiries on Delegate Fees should be addressed to conference@irrv.org.uk

  • Non commercial rates are available only to non commercial companies such as governmental organisations, charitable organisations and non profit organisations. Commercial rates should be selected where an organisation does not fit into any of the above.

  • There are numorous hotels within a short drive of the conference centre. Once you have booked your delegate place you can request an accomodation form to be sent to you by emailing conference@irrv.org.uk . Accommodation bookings will be overseen by EventLinks Telford and are not in any way connected to the IRRV.

  • Delegates attending the event should collect their badges from the Registration Desk located in the foyer. Passes can only be used by the person whose name is printed on the badge. If a person is found to be using the badge of another person, they will be asked to leave the event. This will jeopardise attendance for that delegate at future IRRV events. Exhibitors attending the event should collect their badges from the Help Desk located in the exhibition. Passes can only be used by the person whose name is printed on the badge. If a person is found to be using the badge of another person, they will be asked to leave the exhibition. This will jeopardise attendance for that exhibitor at future IRRV events

  • We will be holding a golf competition on Monday 7 October at The Shropshire golf course. The competition is open to all delegates to the conference (whether an IRRV member or not) at £20 per person. There will also be one discounted place of £20 to any sponsor from the July IRRV National event. The price for exhibitors or IRRV Members not attending the conference or the Performance Awards Dinner will be £32.50 per person where places allow. For further details please contact Bob Trahern by no later than 28 September 2019.

  • If you would like to book your place at the this year Annual Conference please click 'Buy Tickets' at the top of this page. Please note in order for your booking to be processed you must have a purchase order number. Enquiries can be made by email conference@irrv.org.uk or by telephone 020 7691 8987.

  • PROGRAMME CHANGES AND CANCELLATION / RESCHEDULING OF EVENTS
    The Institute will make every effort to give delegates as much notice as possible of any programme changes or the cancellation/re-scheduling of an event. However, it does reserve the right to make changes to advertised programmes and to cancel/re-schedule events. In the unlikely event of an event being cancelled/re-scheduled, either a full refund will be made or alternatively, any fee paid will be credited against a future booking. The Institute will not be liable for any travel and/or accommodation costs incurred by the attendee should an event be cancelled/re-scheduled.
    VAT RECEIPTS
    On receipt of the registration form with purchase order number the IRRV will issue a receipted VAT invoice at the prevailing rate. Payment must be received in advance of the event. The Institute reserves the right to refuse admission where delegate fees have not been paid.
    CANCELLATIONS
    Cancellations made 1 month before the meeting will be subject to an administration charge of 50% of the fee plus VAT. Cancellations after this date are liable for the full registration fee. A substitute delegate is welcome at any time at no extra charge.

HOW MUCH TO ATTEND

All this at an affordable price

SINGLE DAY PASS

NON COMMERCIAL

IRRV Individual Member
£215
BAS/Organisational/Forum Subscriber
£245
Non Member
£275

*Prices exclude vat

SINGLE DAY PASS

COMMERCIAL

IRRV Individual Member
£440
BAS/Organisational/Forum Subscriber
£470
Non Member
£500

*Prices exclude vat

FULL PASS

NON COMMERCIAL

IRRV Individual Member
£495
BAS/Organisational/Forum Subscriber
£535
Non Member
£585

*Prices exclude vat

FULL PASS

COMMERCIAL

IRRV Individual Member
£755
BAS/Organisational/Forum Subscriber
£795
Non Member
£835

*Prices exclude vat

IRRV PERFORMANCE AWARDS

The 2019 Performance Awards Scheme looks to build upon the successful schemes of recent years. There are ten categories in 2019; three ‘Team’ and seven ‘Excellence’. The on-going changes in the profession are reflected in the categories, whilst the updated criteria for each category ensures organisations are aware on what is being looked for by the Awards Panel.
For more information please click here

SPECIAL OFFERS

Special Offer
  • Book three passes for the price of two.*
  • Complimentary exhibition only passes available to all non commercial organisations.
  • Discounted rates for Forum/ BAS/ Organisational membership subscribers with further discounts to all Individual IRRV members.

*Cheapest pass free. This discount will only be made available to delegates attending from the same organisation. Bookings must be made at the same time. At least one of the delegates must be a member of the institute in order to receive this discount or alternatively if the organisation subscribes to the Forum or Benefits Advisory Service then they will also be able to receive the discount.
**If you would like to be considered for a pass, please email your request to conference@irrv.org.ukPlease note these passes are only available to employees from non commercial companies and applications are considered on a case by case basis.