IRRV

 

The 2010 Awards

The 2010 Performance Awards Scheme looked to build upon the successful schemes of recent years. There was again nine categories divided into'Team' and 'Excellence" awards. This year, a new category of 'Excellence in Innovation' was introduced, designed to recognise a range of initiatives, not just in I.T., that have been taken forward by organisations.

In response to feedback from entrants in 2009, changes were made to the submission process. This year, the Institute accepted electronic submissions. A submission was not to  xceed 5,000 words and the closing date for receipt of entries was the 14th May 2010. Unlike other award schemes, this deadline was not extended.

Inspection Teams were drawn from distinguished experts in the fields of Revenues, Benefits and Valuation. Organisations short-listed for a visit received full details of the inspection process in advance of the visit. The aim was to standardise the procedure for inspections to ensure everyone was familiar with the process; particularly organisations new to the awards.

The timetable allowed for the inspection process to be carried out in June and July with the finalists in each of the nine categories being announced on the 9th August 2010. This allows those organisations time to prepare for Annual Conference that this year, will be held at the Harrogate International Centre from the 28th September 2010 to 1st October 2010.

A feature of the exhibition at Annual Conference will be the Performance Awards Village. All finalists will be present in the awards village where they will show-case their achievements. The Performance Awards Gala Dinner and Reception will be held on the 30th September 2010 where the winners will be announced and trophies presented.

The Awards Panel

Colin Thrower IRRV (Hons)
Honorary Member of the IRRV

Geoff Fisher FRICS DIP, RATING IRRV (Hons) REV
President of the IRRV

Julie Holden IRRV (Hons)
Immediate Past President of the IRRV

Carol Cutler IRRV (Hons)
Past President of the IRRV and Chair of Commercial Services

David Magor OBE IRRV (Hons)
Chief Executive of the IRRV

Gary Watson IRRV (Hons)
Deputy Chief Executive of the IRRV and Performance Awards Coordinator

Categories Team Awards

Revenues

The Awards Panel will be looking for organisations to demonstrate that they are raising the standards of service to achieve high levels of performance, customer satisfaction and effective administrative procedures in all aspects of revenues. There will need to be evidence of excellence in delivery and a customer focused service.

Benefits

The Awards Panel will be looking for organisations to demonstrate that they are raising the standards of service to achieve high levels of performance, customer satisfaction and effective administrative procedures in all aspects of benefits. There will need to be evidence of excellence in delivery and a customer focused service.

Most Improved Team

The Awards Panel will be looking for organisations to demonstrate they have obtained an improvement over a range of performance indicators (both national and local) across a specific service area or the whole service. There will need to be evidence of how this has been achieved and that the improvement can be maintained.

Excellence Awards

Anti-Fraud

The Awards Panel will be looking for organisations to demonstrate that they have excelled in the area of anti-fraud. There will need to be evidence of high levels of performance that have secured a measurable impact on fraud prevention or detection in the area of Benefits and / or Revenues.

Customer Service

The Awards Panel will be looking for organisations to demonstrate that they have excelled in the area of customer service. There will need to be evidence of high levels of customer satisfaction (both face to face and by other channels) and / or rapid improvement in satisfaction levels due to new practices.

Education, Training & Development

The Awards Panel will be looking for organisations to demonstrate that they have excelled in the area of education, training and the development. There will need to be evidence of new approaches, which have improved individual performance, as well as contributing to organisational success.

Innovation

The Awards Panel will be looking for organisations to demonstrate that they have been innovative in implementing projects, products or procedures. This could be in the field of I.T., a partnership or change in working practice that has been adopted and implemented within the organisation.

Social Inclusion

The Awards Panel will be looking for organisations to demonstrate that they have excelled in the area of social inclusion. There will need to be evidence of leading edge approaches to the delivery of social inclusion policies, which have improved the life of those experiencing poverty or deprivation.

Valuation

The Awards Panel will be looking for organisations to demonstrate that they have excelled in the area of valuation. There should be evidence of a new policy, valuation methodology or original research into valuation issues and / or delivery methods that has demonstrably improved service or efficiency.

Key Dates

14th May 2010

Closing date for submissions

W/E 4th June 2010

Organisations notified if they have been short-listed for a visit

June 2010

Visits to short-listed organisations

W/E 13th August 2010

Finalists announced

30th September 2010

Awards Gala dinner and reception

Click here to view the 2010 Performance Awards submissions pages.