Complaints and Grievance

Important Note

If your complaint is principally concerned with examinations or vocational qualifications then please download this document by

clicking here


Complaints Procedure

A complaint will be acknowledged within 5 working days and an investigation carried out within a further 10 working days.

Should it not be possible to complete an investigation within the timescale, the complainant will be advised accordingly.

You may submit a complaint or grievance by email by clicking below

Submit Complaint