INFORMATION
ABOUT THE EVENT
We are pleased to annouce we will be returning to the Crowne Plaza Glasgow for our Scottish Conference 2025.
The conference "Turning Point: Navigating Change Under Budgetary Pressure" will bring together industry leaders, finance heads and key stakeholders in the revenues, benefits and business rates arena in Scotland.
The Institute is again indebted to Scott & Co who are our Overall Conference Sponsor.
Speakers will bring delegates up-to-date on everything that is happening but also on what lies ahead for those working within the profession.
We'll be using a bespoke conference and events app at this year’s Conference. Full
details will be sent out to delegates prior to the event.
GET CONNECTED
Meet all the biggest suppliers and innovators in the field at this year's exhibition. Showcasing the latest technology and offering the very best expert advice.
BE INFORMED
Up to the minute sessions presented by leading industry experts. Catering for professionals within Local Taxation, Revenues, Enforcement, Welfare Benefits and Valuation.
STAY
REFRESHED
With regular refreshment breaks and lunch provided free of charge you won't have to miss a thing.
KEEP UPDATED
All the content from all the major sessions will be provided to you in e-format after the event for you to reference at your convenience.
INFORMATION
CONFERENCE PROGRAMME
3rd September 2025
Opening of Conference
Simon Green, IRRV National President
Welcome from the Scottish Association President
Tony Rosenthal, IRRV Scottish Association President
Keynote Speech
Ivan Mckee MSPMinister for Public Finance
Income Management as Part of Debt Collection
Abigail Everett, Head of Client Services, Policy in Practice
NDR Proposal Disposal, a Ratepayer’s View
Amy Hopkins, GL Hearn
Proposal Disposal Statistics
William McFarlane, City Assessor & Electoral Registration Officer, Glasgow CC
Heather Honeymoon, Glasgow CC
Scottish Government Overview of How the Proposal System is Working
Anouk Berthier, Scottish Government
An Update from Counsel
Jonathan Murphy, AM Advocates
3rd September 2025
Opening of Conference
Simon Green, IRRV National President
Welcome from the Scottish Association President
Tony Rosenthal, IRRV Scottish Association President
Keynote Speech
Ivan Mckee MSPMinister for Public Finance
Income Management as Part of Debt Collection
Abigail Everett, Head of Client Services, Policy in Practice
Local Taxation Collection, Poverty and Mental Health
Nahid Hanif, Anti-Poverty Manager, West Lothian C
Council Tax Discounts & Exemptions – Are These Still Fit for Purpose?
Matthew Evans, Head of Revenues & Benefits, Wrexham CBC
Second Homes & Holiday Homes – Raising More Money & Why Bringing Back Empty Homes Into Use is a Win for Everyone?
Steven Black, Business Development Manager, Locta
How Charitable Occupation Can Ease the Burden of Empty Rates Costs
Jayne Smith, Director, Hammond Associates
4th September 2025
Presidential Address
Tony Rosenthal, IRRV Scottish Association President
Pensioner Income Maximisation
Paula Doherty, Revenues and Benefits Operations Team Leader, Dumfries & Galloway C,
An Update from the DWP
Darren Baker, Head of LA-PED FED, Change & Communications Team, DWP
Reforming Business Rates – What Impact Have Recent Legislative Changes Had on Professionals?
Andrew Hetherton, Director, Andrew Hetherton Ltd
A Look at the Scottish System Compared to England
Chris Grose, Hartnell Taylor Cook
What's Next for 2026
Sarah Howie, Associate - Business Rates - Energy & Infrastructure, Newmark
Gary Williamson, Senior Surveyor, Newmark
Excellence in Education and Staff Development
Jenni Craig, Director – Resilient Communities, Scottish Borders C
Improving Revenues in Temporary Accommodation
Sheila Haig, Customer Manager, Transactions – Assessment and Finance, City of Edinburgh C
Excellence in Social Inclusion
Lynn Brady, Revenues & Benefits Service Manager, Perth & Kinross C
Nicola Sutherland, Team Leader, Welfare Rights and Welfare Fund, Perth & Kinross C
Close of Conference
Gordon Anderson, IRRV Scottish Association Vice President
4th September 2025
Presidential Address
Tony Rosenthal, IRRV Scottish Association President
Pensioner Income Maximisation
Paula Doherty, Revenues and Benefits Operations Team Leader, Dumfries & Galloway C,
An Update from the DWP
Darren Baker, Head of LA-PED FED, Change & Communications Team, DWP
Generative AI for Practical Debt Management
Daniel Pearce, Director, Telesolutions
The Story of Revenue Scotland – Creating a High Performing Tax Authority
Elaine Lorimer, Chief Executive & Neil Ferguson, Head of Corporate Functions, Revenue Scotland
Income Management What an LA can do
Audrey Whyte, Benefit Take Up Campaign Lead, Citizens Advice and Rights Fife
Excellence in Education and Staff Development
Jenni Craig, Director – Resilient Communities, Scottish Borders C
Improving Revenues in Temporary Accommodation
Sheila Haig, Customer Manager, Transactions – Assessment and Finance, City of Edinburgh C
Excellence in Social Inclusion
Lynn Brady, Revenues & Benefits Service Manager, Perth & Kinross C
Nicola Sutherland, Team Leader, Welfare Rights and Welfare Fund, Perth & Kinross C
Close of Conference
Gordon Anderson, IRRV Scottish Association Vice President
OPPORTUNITIES
EXHIBITION AND SPONSORSHIP
For the latest exhibition floorplan please click
here
To book a stand or find out about sponsorship opportunities please contact
Vicki Chastney.
To find out about more about working with the IRRV at this or any of out events please visit
IRRV Exhibitions and Sponsorship, or to register your interest please contact Vicki.
Contact Details:
Vicki Chastney
Head of Commercial Services
E: vicki.chastney@irrv.org.uk
T: 0207 691 8979
GETTING HERE
Crowne Plaza Hotel, Glasgow
MEET US IN GLASGOW




A BIT MORE INFO
FREQUENTLY ASKED QUESTIONS
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WHAT'S INCLUDED
Conference Pass includes: Full access to conference sessions and exhibition (both days), Conference Dinner place, refreshments throughout and all conference documentation. No accommodation included.
Day Pass includes: Access to conference sessions and exhibition on selected day, refreshments throughout and all conference documentation. No Conference Dinner or accommodation included.
Half Day includes: Access to either morning or afternoon only conference sessions and exhibition on selected day, lunch and all conference documentation. No Conference Dinner or accommodation included.
Retired Member Pass allows complementary day access to all sessions and the exhibition. No Conference Dinner or accommodation included. Any enquiries on Delegate Fees should be addressed to conference@irrv.org.uk -
COMMERCIAL AND NON COMMERCIAL RATES
Non-commercial rates are available only to non-commercial companies such as local authorities; valuer and rating agents; government and agencies; charitable organisations and non-profit organisations. Commercial rates should be selected where an organisation does not fit into any of the above.
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SPECIAL OFFERS
*This offer is available to organisations sending 3 or more delegates and attending from the same organisation. Bookings must be made at the same time. It will be applied to the cheapest rate. At least one of the delegates must be a member of the Institute in order to receive this discount or alternatively, the organisation must subscribe to either the Forum Service or Organisational Membership Service.
** Discounted rates for Forum/Organisational membership subscribers with further discounts to all Individual IRRV members.For details on how you or your organisation can become a member click here.
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ACCOMMODATION
Accommodation was ONLY included in the 'Full Conference Package' rates delegate fee, which is now sold out. It is not included in any other delegate fees ('Conference' and 'Day' passes) giving you the benefit to book to individual budgets. Rooms can also be booked directly with the hotel (subject to availability).
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PARKING
Please click here for location details. Please note parking tariffs apply at this venue and NOT included in the delegate fee. Delegates can pay for car parking at the reception desk. Car parking is subject to availability.
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DELEGATE PASSES
Delegates attending the event should collect their badges from the Registration Desk located in the foyer.
Passes can only be used by the person whose name is printed on the badge.
If a person is found to be using the badge of another person, they will be asked to leave the event. This will jeopardise attendance for that delegate at future IRRV events.
Exhibitors attending the event should collect their badges from the Help Desk located in the exhibition.
Passes can only be used by the person whose name is printed on the badge.
If a person is found to be using the badge of another person, they will be asked to leave the exhibition. This will jeopardise attendance for that exhibitor at future IRRV events -
HOW TO BOOK
If you would like to book your place at the this years Conference please click 'Book Now' at the top of this page or just below.
Please note in order for your booking to be processed you must have a purchase order number. Enquiries can be made by emailing conference@irrv.org.uk or by telephone 020 7691 8987.
Disclaimer We are dedicated to ensuring the privacy and security of your personal information in accordance with the General Data Protection Regulation (GDPR). By registering for this conference, you acknowledge and agree that certain data collected during the registration process will be stored on an Events App. The data on the App may be processed in a GDPR-compliant country within the European Union (EU). -
TERMS AND CONDITIONS
PROGRAMME CHANGES AND CANCELLATION / RESCHEDULING OF EVENTS
The Institute will make every effort to give delegates as much notice as possible of any programme changes or the cancellation/re-scheduling of an event. However, it does reserve the right to make changes to advertised programmes and to cancel/re-schedule events. In the unlikely event of an event being cancelled/re-scheduled, either a full refund will be made or alternatively, any fee paid will be credited against a future booking. The Institute will not be liable for any travel and/or accommodation costs incurred by the attendee should an event be cancelled/re-scheduled.
VAT RECEIPTS
On receipt of the registration form with purchase order number the IRRV will issue a receipted VAT invoice at the prevailing rate. Payment must be received in advance of the event. The Institute reserves the right to refuse admission where delegate fees have not been paid.
CANCELLATIONS
Cancellations made 1 month before the meeting will be subject to an administration charge of 50% of the fee plus VAT. Cancellations after this date are liable for the full registration fee. A substitute delegate is welcome at any time at no extra charge.
PRIVACY
The Institute will be producing a delegate list that will only include the name of each delegate, their job title and employer. This will available to all sponsors and delegates.
DISCLAIMER
We are dedicated to ensuring the privacy and security of your personal information in accordance with the General Data Protection Regulation (GDPR). By registering for this conference, you acknowledge and agree that certain data collected during the registration process will be stored on an Events App. The data on the App may be processed in a GDPR-compliant country within the European Union (EU).
Please note that by booking this event, you agree to your details (including email address) being made available to our event sponsors.
Looking to attend
PRICES
2 DAY PASS
Non Commercial
- The Individual (Personal) Membership rate is only available where the attendee is a Member of the Institute. This is non-transferable.
- Non-commercial rates are available only to non-commercial companies such as local authorities; valuer and rating agents; government and agencies; charitable organisations and non-profit organisations. Commercial rates should be selected where an organisation does not fit into any of the above.
- Prices exclude VAT
2 DAY PASS
Commercial
- The Individual (Personal) Membership rate is only available where the attendee is a Member of the Institute. This is non-transferable.
- Prices exclude VAT
SINGLE DAY
Non Commercial
- The Individual (Personal) Membership rate is only available where the attendee is a Member of the Institute. This is non-transferable.
- Non-commercial rates are available only to non-commercial companies such as local authorities; valuer and rating agents; government and agencies; charitable organisations and non-profit organisations. Commercial rates should be selected where an organisation does not fit into any of the above.
- Prices exclude VAT
SINGLE DAY
Commercial
- The Individual (Personal) Membership rate is only available where the attendee is a Member of the Institute. This is non-transferable.
- Prices exclude VAT
HALF DAY
Non Commercial
- Non-commercial rates are available only to non-commercial companies such as local authorities; valuer and rating agents; government and agencies; charitable organisations and non-profit organisations. Commercial rates should be selected where an organisation does not fit into any of the above.
- Prices exclude VAT
Special Offers
Free Exhibition Access Passes
Complimentary exhibition only passes available to all non commercial organisations.**.
Member/Subscriber Discounts
Discounted rates for Forum/Organisational membership subscribers with further discounts to all Individual IRRV members.