An IRRV Event

The Spring Conference & Exhibition

17 & 18 May 2022. The Queens Hotel, Leeds.

ABOUT THE EVENT

The Institute's Spring Conference 2022 will be back to normal and will be a face to face event run at the Queens Hotel, Leeds. The conference will be in the normal structure over two days with both plenary and streamed sessions as well as being supported by an exhibition.

There will be three separate streams running throughout the conference; one focussing on Welfare Benefits; one on Revenues and Enforcement and the other on Fraud & Investigation. Delegates attending the event will not be confined to attending sessions on any one stream. They will have the flexibility to ‘pick and choose’ which sessions to attend.

Speakers will bring delegates up-to-date on everything that is happening but also on what lies ahead for those working within the profession.

SPRING SERIES PROGRAMME

17th May

09:00

Registration and Coffee - Exhibition Opens

09:55

Opening of Conference and Presidential Address

Alistair Townsend, IRRV President

10:00

An update from the money & pensions service

Craig Simmons, Head of Debt & Credit Policy & Strategy, MAPS

10:30

Behavioural Sciences in Revenues and Benefits

Gary Haynes Chief Operating Officer at Voicescape

11:00

Real World Automation in revenues and Benefits

John O’Neill, Solution and Innovation Director, Liberata

Steven Rybaruk, Solution and Innovation Leader, Liberata

11:30

Refreshment Break

12:00

A Look at Council Tax Collection: Best Practice

Carla Heath, Senior Vice President and IRRV Law and Research Portfolio Holder

12:30

Streamlining Property inspections for Revenue Generation, Post Covid

Duncan Baxter, Destin Solutions

13:00

Lunch

14:00

The fundamental review of the rating system

Stephanie O'Neill, Partner, Wilks Head and Eve

14:30

Rates mitigation Schemes: The Road Ahead

Faisel Sadiq, Barrister, Gatehouse Chambers

15:00

How to prevent the affordabililty crisis turning into a council tax collection crisis

Forid Meah, Lead Consultant, Arum

15:30

Refreshment Break

15:45

The Challenge of Managing revenues and Benefit Through the Pandemic and Beyond

Nick Rowe, Assistant Director of Finance - Local Tax and Accounts Receivable, Ealing LBC

Louise Freeth, Head of Revenues, Windsor and Maidenhead RBC

Zoe Kent, Revenues and Benefits Manager, Swale BC and Mid Kent Services

Allan Clark, Head of Finance: Exchequer, Barnet LBC

17:00

End of Day 1

17th May

09:00

Registration and Coffee - Exhibition Opens

09:55

Opening of Conference and Presidential Address

Alistair Townsend, IRRV President

10:00

An update from the money & pensions service

Craig Simmons, Head of Debt & Credit Policy & Strategy, MAPS

10:30

Behavioural Sciences in Revenues and Benefits

Gary Haynes Chief Operating Officer at Voicescape

11:00

Real World Automation in revenues and Benefits

John O’Neill, Solution and Innovation Director, Liberata

Steven Rybaruk, Solution and Innovation Leader, Liberata

11:30

Refreshment Break

12:00

The latest from the DWP

Claire Elliott, DWP

12:45

Lunch

13:45

Council Tax Reduction in Scotland

Paula Doherty, Team Leader – Benefits and Welfare, Dumfries and Galloway C

14:30

managing the poverty related pandemic grants and energy relief

Kevin Stewart, Business Unit Leader - Revenues and Benefits, Mid Sussex DC

15:15

Refreshment Break

15:45

The Challenge of Managing revenues and Benefit Through the Pandemic and Beyond

Nick Rowe, Assistant Director of Finance - Local Tax and Accounts Receivable, Ealing LBC

Louise Freeth, Head of Revenues, Windsor and Maidenhead RBC

Zoe Kent, Revenues and Benefits Manager, Swale BC and Mid Kent Services

Allan Clark, Head of Finance: Exchequer, Barnet LBC

17:00

End of Day 1

17th May

09:00

Registration and Coffee - Exhibition Opens

09:55

Opening of Conference and Presidential Address

Alistair Townsend, IRRV President

10:00

An update from the money & pensions service

Craig Simmons, Head of Debt & Credit Policy & Strategy, MAPS

10:30

Behavioural Sciences in Revenues and Benefits

Gary Haynes Chief Operating Officer at Voicescape

11:00

Real World Automation in revenues and Benefits

John O’Neill, Solution and Innovation Director, Liberata

Steven Rybaruk, Solution and Innovation Leader, Liberata

11:30

Refreshment Break

12:00

How Will you recover your share of the £4.3bn from covid support schemes being written off by the treasury?

Steve Black, LOCTA

12:45

Lunch

13:45

delivering a leading edge fraud service

Rob Ducker, Senior Investigation Officer, Oxford CC

Gareth Luscombe, Investigation Officer, Oxford CC

14:30

Money Laundering and Financial Control in Local Government

Richard Harbord, Managing Consultant, MRF UK Ltd.

David Magor, CEO, IRRV

15:15

Refreshment Break

15:45

The Challenge of Managing revenues and Benefit Through the Pandemic and Beyond

Nick Rowe, Assistant Director of Finance - Local Tax and Accounts Receivable, Ealing LBC

Louise Freeth, Head of Revenues, Windsor and Maidenhead RBC

Zoe Kent, Revenues and Benefits Manager, Swale BC and Mid Kent Services

Allan Clark, Head of Finance: Exchequer, Barnet LBC

17:00

End of Day 1

18th May

09:00

Registration and Coffee

09:30

changes in behaviour, our customer habits & how understanding the 'individual' with communications affects recovery outcomes

Daniel Pearce, Telsolutions

10:00

non domestic case law review

Paul Dalling, National Valuation Unit, VOA

10:30

Rateable Occupation and Section 65 LGFAct 1988

Gordon Heath, Director, Gordon Heath Ltd.

11:00

Refreshment Break

11:30

Enforcement - The Wider Challenges

Paul Bowden, Partner, Wilkin Chapman

12:00

the impact of covid-19 on the future of the appeals process

Andrew Hetherton, Director, Andrew Hetherton Consulting

12:30

The impact of affordability on successful collection

Helen Addis, Social Responsibility and Customer Welfare Manager, Bristow and Sutor

13:00

Lunch

14:00

Close of exhibition

14:00

a policy in practice workshop:

How A County And District Councils Collaborate With Data To Tackle - Kent CC

Automating Council Tax Support Awards To UC Claimants - London Councils

An Evaluation Framework For The Design And Delivery Of Local Welfare Assistance Schemes - London Councils

15:30

close of conference

18th May

09:00

Registration and Coffee

09:30

the impact of covid-19 on the future of revenue and benefit software systems

Nigel Blair, Head of Strategy, NEC

10:15

Review of 2022/23 CTR Schemes

Dr Phil Agulnik, Director, entitledto

Karen Holmes, Product Development Manager, entitledto

11:00

Refreshment Break

11:30

Current issues from the disability benefits consortium

Geoff Fimister, Consultant and Member of the OSEF Working Group

12:00

The Other Side of Supported Housing

Catherine Nicholson, Managing Director, Mindful Housing

12:30

The Future of the Collection Process, Addressing Large Scale Customer Vulnerability and Ability to Pay

Dominic Maxwell, Founder, Telljo

13:00

Lunch

14:00

Close of exhibition

14:00

a policy in practice workshop:

How A County And District Councils Collaborate With Data To Tackle - Kent CC

Automating Council Tax Support Awards To UC Claimants - London Councils

An Evaluation Framework For The Design And Delivery Of Local Welfare Assistance Schemes - London Councils

15:30

close of conference

18th May

09:00

Registration and Coffee

09:30

Rates AvoidancE Workshop

Clive Moys, Barrister, Radcliffe Chambers

Hannah Sutcliffe, Virtual Rates Manager, Analyse Local

Matthew Whyatt, Director, ASW Solicitors

11:00

Refreshment Break

11:30

Maintaining Professionalism in Fraud and Investigation

The First Two IRRV Practice Certificates
- Fraud in Business Rates
-Fraud in Council Tax
Mike Neumann, Managing Director, ITS Training (UK) Ltd

12:00

Partnership and innovation in compliance - Lessons Learned from the pandemic

Mark Fearn, Walsall BC

Nick Ducatel, Eastbourne BC

Darren Kelk, Ascendant

13:00

Lunch

14:00

Close of exhibition

14:00

a policy in practice workshop:

How A County And District Councils Collaborate With Data To Tackle - Kent CC

Automating Council Tax Support Awards To UC Claimants - London Councils

An Evaluation Framework For The Design And Delivery Of Local Welfare Assistance Schemes - London Councils

15:30

close of conference

SPRING SERIES SPONSORSHIP

For a full list of this years exhibitors please click here

For the latest exhibition floorplan please click here

This year’s exhibition has now sold out of stand space, but we still have some sponsorship opportunities available. Please contact Clelia for more details.
If you would like to book a stand for this year’s Annual Conference or Annual Scottish Conference please visit www.irrv.net/exhibitions, or to register your interest for the 2023 Spring Conference please contact Clelia.
Contact Details:

Clelia Abrams
Sales and Advertising Officer
E: clelia.abrams@irrv.org.uk
T: 0207 691 8979

BROWSE OUR EXHIBITORS

IRRV YORKSHIRE AND DISTRICT DINNER

The Yorkshire Dinner will be held on the 17th May (Tuesday) at the Spring Conference host hotel - the Queens in Leeds.
Single tickets can be purchased at £32.50 per person or a table can be booked for a discounted rate of £300.

Sponsorship opportunities are available on the night -please contact darren.kelk@ascendantsol.co.uk the Exec Secretary for more information.

For furher information and to book please click here or for information on the dinner sponsors please click here.

For all enquiries and to book please contact darren.kelk@ascendantsol.co.uk

Please note Dinner is not included in the delegate fee.

A BIT MORE INFO

  • 2 Day Pass includes access to all sessions and exhibition for the whole event.
    1 Day Pass only includes access to sessions and exhibition on the selected day.
    * No accommodation included

  • Accommodation is not included in the delegate fee, allowing you to book to your budget.
    Bedrooms can be booked directly with the hotel at www.thequeensleeds.co.uk or 0113 243 1323. You can also source alternative accommodation in Leeds through the booking sites: www.booking.com or www.laterooms.com

  • The Queens is the most famous landmark hotel in Leeds. Situated in City Square, it is close by to restaurants, bars and shops and easily accessible by both car and train. It has its own entrance linked to Leeds train station. Please click here for venue details.

    Please note the hotel no longer offers an on-site car park. Please find the below two closest to the hotel. If any guest stays overnight the ticket should be swiped at reception and you will receive a 20% discount.

    1. Q-Park, Sovereign Square, Leeds LS1 4AG
    - 7-minute walk to the hotel
    - Q-Park has 499 spaces
    - Special charge is £15 per 24hrs – reduced from £25
    - Guest validates ticket and pays at the hotel reception.
    - No pre-bookings or block-bookings allowed

    2. Leeds Railway Station Long Stay, Leeds Rail Station, Leeds LS1
    - 5-minute walk to the hotel
    - Leeds Railway station has 307 spaces
    - Special agreement is 20% discount, £16 per 24hrs – reduced from £20
    - Ticket needs to be stamped at hotel reception to be validated.
    - No pre-bookings or block-bookings allowed

  • Non commercial rates are available only to non commercial companies such as governmental organisations, charitable organisations and non profit organisations. Commercial rates should be selected where an organisation does not fit into any of the above.

  • If you would like to book your place, please click 'Book Now' at the top of this page.
    Please note in order for your booking to be processed you must have a purchase order number. Enquiries can be made by email to conference@irrv.org.uk or by telephone 020 7691 8987.
    All prices exclude VAT and do not include accommodation

  • PROGRAMME CHANGES AND CANCELLATION / RESCHEDULING OF EVENTS
    The Institute will make every effort to give delegates as much notice as possible of any programme changes or the cancellation/re-scheduling of the event. However, it does reserve the right to make changes to advertised programmes and to cancel/re-schedule events. In the unlikely event of the conference being cancelled/re-scheduled, either a full refund will be made or alternatively, any fee paid will be credited against a future booking.
    VAT RECEIPTS
    On receipt of the registration form with purchase order number the IRRV will issue a receipted VAT invoice at the prevailing rate. Payment must be received in advance of the event. The Institute reserves the right to refuse access where delegate fees have not been paid.
    CANCELLATIONS
    Cancellations made 1 month before the event will be subject to an administration charge of 50% of the fee plus VAT. Cancellations after this date are liable for the full registration fee. A substitute delegate is welcome at any time at no extra charge.
    PRIVACY
    The Institute will be producing a delegate list that will only include the name of each delegate, their job title and employer. This will available to all sponsors and delegates.

    Please note that by booking this event, you agree to your details (including email address) being made available to our event sponsors.

  • Book three passes for the price of two.*
    Complimentary exhibition only passes available to all non commercial organisations.**
    Discounted rates for Forum/Organisational membership subscribers with further discounts to all Individual IRRV members.


    *Cheapest pass free. This discount will only be made available to delegates attending from the same organisation. Bookings must be made at the same time. At least one of the delegates must be a member of the institute in order to receive this discount or alternatively if the organisation subscribes to the Forum or Organisational Member Service then they will also be able to receive the discount.
    **If you would like to be considered for a pass, please email your request to conference@irrv.org.ukPlease note these passes are only available to employees from non commercial companies and applications are considered on a case by case basis.

  • Sponsored by Special Offer

    Date : Monday 16th May 2022 The Spring Conference golf event will be held at Pannal Golf Club near Harrogate where we have secured a great deal to play one of the best courses in Yorkshire due to the generous support of our overall sponsor, the CDER Group.

    www.pannalgc.co.uk Playing off a maximum handicap of 18 or a registered CONGU handicap, we are offering the opportunity for registered conference delegates to play at the significantly discounted rate of £20 per person. This includes a bacon roll and coffee on arrival (from 9am) and entry into an individual stableford competition starting at 10am with the chance to win place prizes and a number of nearest the pins on the day.

    Offering a great opportunity to meet up with colleagues in an informal setting, places are limited so book early not to be disappointed. Please register by e-mailing Bob Trahern, IRRV Council Member and Golf Organiser at villafunk66@gmail.com

If you have any questions, please do not hesitate to contact conference@irrv.org.uk

SPECIAL OFFERS

Special Offer
  • Book three passes for the price of two.*
  • Complimentary exhibition only passes available to all non commercial organisations.
  • Discounted rates for Forum/Organisational membership subscribers with further discounts to all Individual IRRV members.

*Cheapest pass free. This discount will only be made available to delegates attending from the same organisation. Bookings must be made at the same time. At least one of the delegates must be a member of the institute in order to receive this discount or alternatively if the organisation subscribes to the Forum or Organisational Member Service then they will also be able to receive the discount.
**If you would like to be considered for a pass, please email your request to conference@irrv.org.ukPlease note these passes are only available to employees from non commercial companies and applications are considered on a case by case basis.

HOW MUCH TO ATTEND

FULL EVENT

NON COMMERCIAL COMPANIES

IRRV Individual Member
£260
Organisational/Forum Member
£320
Non Member
£400

*Prices exclude vat
**Non commercial rates are available only to non commercial companies such as governmental organisations, charitable organisations and non profit organisations.
*** The individual membership rate is only available where an individual is a member of the institute this is non transferable.

SINGLE DAY

NON COMMERCIAL COMPANIES

IRRV Individual Member
£195
Organisational/Forum Member
£225
Non Member
£275

*Prices exclude vat
**Non commercial rates are available only to non commercial companies such as governmental organisations, charitable organisations and non profit organisations.
*** The individual membership rate is only available where an individual is a member of the institute this is non transferable.

FULL EVENT

COMMERCIAL COMPANIES

IRRV Individual Member
£430
Organisational/Forum Member
£470
Non Member
£530

*Prices exclude vat
** The individual membership rate is only available where an individual is a member of the institute this is non transferable.

SINGLE DAY

COMMERCIAL COMPANIES

IRRV Individual Member
£335
Organisational/Forum Member
£365
Non Member
£415

*Prices exclude vat
** The individual membership rate is only available where an individual is a member of the institute this is non transferable.

NOT A MEMBER?

For details on how to become a member click here. To subscribe to the Forum Service, please click here or for details as to how to become an organisational member click here.