Colchester BC

 

A transformation of our revenues services has seen us have our most successful year in terms of collection levels and importantly customer and staff satisfaction.

During 2017/2018, we invested in technology, ensuring that customers can self-serve as easily as possible, while ensuring those who need additional support can speak to a specialist at first point of contact by phone or email. One of our main achievements was also empowering officers to make decisions, whilst ensuring they are part of more strategic decisions and change across the service.

All of this has not only helped us achieve a nearly 98% council tax and over 99% business rates collection rate, but also recorded a 98% customer service satisfaction rating. The team handled 46,000 calls in 2017/2018 and completed around 330,000 pieces of work. The Revenue Services Teams are positive and committed to doing well, each and every day.

 


IRRV 5th Floor, Northumberland House, 303-306 High Holborn, London, WC1V 7JZ
+44 (0) 207 831 35 05