Excellence in Partnership Working (Enforcement) IRRV Performance Awards

Rundles & Co Ltd

Rundles & Co Ltd


Summary of Submission

Service: Collecting unpaid Council Tax for Salford City Council established during Covid-19 lockdown.
Partnership: Salford’s Welfare Rights and Debt Advice Service, Citizens Advice and Income Expenditure Hub epitomises determination to address Council’s priority: Vulnerability Support and Digital Inclusion to tackle poverty and inequality by ensuring all residents have digital access.
Rundles approach:
•    Training staff: suicide prevention/mental-health first-aider
•    Expanding in-house Welfare Team
•    Extending Citizens Advice holds from 30 to 60-days
•    Increasing payment arrangements by 22.8%
•    20+% customers paying in full at pre-compliance
•    Collecting £1m+ CT-debt with no enforcement fees
•    Enforcement Agents being ‘eyes/ears’ in community, enabling early-interventions from Salford’s ‘Better Off’ Team’
•    Facilitating Income-Expenditure Hub’s financial calculator/option to share details with all creditors
•    Supporting unclaimed-benefits applications
Partnership has set the blueprint for multiagency engagement and digital inclusion addressing local priorities, getting residents on-line and helping them to become better off.
Results: Saving 5,000+ potentially/vulnerable customers from increased-hardship/suicidal feelings/loan-shark exploitation/modern-day slavery/deprivation. 


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