Excellence in Partnership Working (Enforcement) IRRV Performance Awards

One Source Debt Resolution Services

One Source Debt Resolution Services


Summary of Submission

Specialists in public sector debt resolution, we have an enviable and well-earned reputation for our effective and ethical collection methods.
 
As part of the challenge to continuously improve our service, we turned to our long-term partner, TelSolutions, to help us take communication to the next level.  We had already worked successfully together to implement our Rich Communication Services (RCS) platform, which showed a 92% ‘read rate’ and delivered an impressive 30% increase in payment rates.
 
Building on this success, we created a Virtual Assistant, using the latest A.I. natural language processing technology.  More than just a chatbot, our VA is an industry-first solution - giving accurate and tailored advice that is intuitive, empathetic and in the customer’s preferred language. It’s sophistication identifies and replies appropriately to stress-responses and recognises when a customer needs to speak to team member.


IRRV, 167 - 169 Great Portland Street, 5th Floor, London, W1W 5PF
+44 (0) 207 831 35 05