About:
Codes and Standards
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Code of Conduct for Members of the Institute
The Code of Conduct for members of the Institute can be found by using the download button below.
Any enquiries should be addressed to the Chief Executive, Gary Watson, via e-mail Gary.watson@irrv.org.uk or on 07887 804 177
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Complaints and Grievances
The Complaints and Grievances procedure for members of the Institute can be found by using the download button below.
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Code on Marketing Practice for Rating Services
This Code regulates the marketing of professional services by or on behalf of members of the Institute (including Organisational Members) and firms controlled by such members.
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VOA Rating Agent Standards
The Valuation Office Agency (VOA) Rating Agent standards encourages good practice when representing customers for Business Rates and Council Tax.
The full standards can be found by visiting https://www.gov.uk/guidance/voa-agent-standards.