INFORMATION
ABOUT THE EVENT
We are delighted to be returning to Telford and look forward to seeing you all there.
Speakers will bring delegates up-to-date on everything that is happening but also on what lies ahead for those working within the profession.
Exhibition details can be viewed at Annual 2025 Exhibition.
We'll be using a bespoke conference and events app at this year’s Conference. Full
details will be sent out to delegates prior to the event.
GET CONNECTED
Meet all the biggest suppliers and innovators in the field at this year's exhibition. Showcasing the latest technology and offering the very best expert advice.
BE INFORMED
Up to the minute sessions presented by leading industry experts. Catering for professionals within Local Taxation, Revenues, Enforcement, Welfare Benefits, Rating and Valuation.
STAY
REFRESHED
With regular refreshment breaks and lunch provided free of charge you won't have to miss a thing.
KEEP UPDATED
All the content from all the major sessions will be provided to you in e-format after the event for you to reference at your convenience.
INFORMATION
CONFERENCE PROGRAMME
1st October
Conference Opening
Cllr Eileen Callear, Mayor of Telford
Presidential Address
Simon Green, IRRV National President
Local Government Reorganisation
Exhibition & Networking Session
The Future of Local Gevernment Finance
Leading Through Change: Transforming Revenues & Benefits for Resilience and Impact
Jude Green, Director Transactional Services, Liverpool CC
Local Government Reorganisation: Impact on the Profession and Sectors Sofa Session
Chaired by
Sue Williams Lee, Head of Educational Services, IRRV
Panel
Nigel Blair, Head of Strategy, NEC
Dean Hannan, Director of Operational Excellence, VOA
Laura Anne Smith, Director of Client Relationships, Excel Civil Enforcement
Wine Reception - Exhibition Centre
End of Day 1
2nd October
Ctrl + Alt + Delete Your Council: Exploring What Happens When Automation Goes Too Far and Cyber Attackers Hit Enter
Richard Hanby, Managing Director, Ascendant
The Pitfall of On-line Forms and the Risks They Pose
Local Authorities' Use of AI Chatbots: Are They Serving the Stakeholders?
Daniel Pearce, Director Business Developments, Telsolutions
Refreshment Break
ECB Four Years On: What Have They Done?
Carole Kenney, Director Welfare, Road Traffic & Road User Charging, CDER Group
Russell Hamblin-Boone, CEO, CIVEA
Reform of Council Tax
Allan Clark, Head of Finance:Exchequer, Barnet LBC
Mark Fearn, Customer Engagemnet Lead (Revenues, Income Recovery & Debt), Walsall C
Alistair Townsend, Director, Alistair Townsend Ltd
Nick Rowe, Assistant Director of Finance: Local Tax & Accounts Receivable, Ealing LBC
Council Tax Appeals: What Constitutes An Appeal
HMRC Trial: An Update
Charles Metcalfe, Head of Corporate Revenues, Manchester CC
Money Worries: Barnet LBC Approach
Nick Houlton, Finance Manager: Revenues and Benefits, Barnet LBC
Adult Social Care
Patrick Hall, Corporate Collections and Housing Benefit Overpayments Manager, Ealing LBC
2nd October
Housing Benefit Recovery
Ed Bowen Housing Benefit Technical Manager, Runnymede BC
Session TBC
Phil Agulnik, Director, Entitledto
Housing & Benefits: WHat's Changing, What it Means, and Why Our Strategic Directions Should Align
Richard Dunsire, Head of Housing and Benefit, South Norfolk and Broadland C
Lindsay Sayer, Partnership and Innovation Senior Manager, South Norfolk and Broadland C
Refreshment Break
The Need for a National Strategy for Local Advice Services
Geoff Fimister, Head of Policy at Inclusion Barnet and Policy Co-Chair of the Disability Benefits Consortium
Univeral Credit Migration
Michael Fisher, Assistant Director Revenues, Benefits and Contact Centre, St Helens C
An Intergrated Approach to Money Advice and Financial Support
Corin Hammersley, Head of Advice & Benefits, Greenwich RBC
Cecilia Torsney, Advice & Policy Manager, Greenwich RBC
The Design of a Council Tax Support Scheme
Becoming a Pensioner: A Customer View and how we can Support
2nd October
Completion Notices - The Pitfalls
Stephanie O'Neill, Partner, Wilks Head & Eve
General Anti Avoidance Rule (GAAR): Wales and Scotland Experience
Matthew Evans, Head of Service - Revenues and Benefits, Wrexham CBC
Rates Avoidance - Where are We?
Alex Worthington, Barrister and Associate Director, Greenhalgh Kerr
Phil Black, Assistant Director, Financial Shared Services, City of London Corporation
Refreshment Break
Non Domestic Rate: Preparing for 2026/27
Nick Cooper, Technical Specialist, MHCLG
VOA Reforms: An Update
John Berry, Director for Business Design and Policy, Next Gen NDR Programme, VOA
Receipts & Expenditure: The Key Issues
Barry Davies, Davies & Co
Use of AVM's in Valuation: Learning from the USA
Donna Vandrvries, President, IAAO
Fitting Out - What are the Implications?
James Feltham, VOA
Recent Case Law
Paul Dalling, Honorary Member, IRRV
3rd October
Refreshments
Professional Update (Chairs of the Faculty Boards
Mark Fearn, Customer Engagement Lead (Revenues, Income Recovery & Debt), Walsall C and IRRV Faculty Chair of Local Taxation & Revenues
Chris Grose, Director, Hartnerll Taylor Cook and IRRV Faculty Chair of Valuation
Zoe Kent, Head of Revenues and Benefits, Mid Kent Services and IRRV Faculty Chair of Benefits
Open Forum
Close of Conference
OPPORTUNITIES
EXHIBITION AND SPONSORSHIP
For the latest exhibition floorplan please click
here
To book a stand or find out about sponsorship opportunities please contact
Vicki Chastney.
To find out about more about working with the IRRV at this or any of out events please visit
IRRV Exhibitions and Sponsorship, or to register your interest please contact Vicki.
Contact Details:
Vicki Chastney
Head of Commercial Services
E: vicki.chastney@irrv.org.uk
T: 0207 691 8979
GETTING HERE
TELFORD INTERNATIONAL CENTRE
MEET US IN TELFORD




A BIT MORE INFO
FREQUENTLY ASKED QUESTIONS
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WHAT'S INCLUDED
Full Conference Pass includes : Full access to conference sessions and exhibition, Conference Dinner place, refreshments throughout and all conference documentation. No accommodation included.
Day Pass includes : Access to conference sessions and exhibition on selected day, refreshments throughout and all conference documentation. No Conference Dinner or accommodation included.
Retired Member Pass allows complementary day access to all sessions and the exhibition. No Conference Dinner or accommodation included.
Any enquiries on Delegate Fees should be addressed to conference@irrv.org.uk -
COMMERCIAL AND NON COMMERCIAL RATES
Non-commercial rates are available only to non-commercial companies such as local authorities; valuer and rating agents; government and agencies; charitable organisations and non-profit organisations. Commercial rates should be selected where an organisation does not fit into any of the above.
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SPECIAL OFFERS
*This offer is available to organisations sending 3 or more delegates and attending from the same organisation. Bookings must be made at the same time. It will be applied to the cheapest rate. At least one of the delegates must be a member of the Institute in order to receive this discount or alternatively, the organisation must subscribe to either the Forum Service or Organisational Membership Service.
** Discounted rates for Forum/Organisational membership subscribers with further discounts to all Individual IRRV members.For details on how you or your organisation can become a member click here.
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ACCOMMODATION
Accommodation is NOT included in the delegate fee, giving you the benefit to book to individual budgets.
Once you have booked your delegate place, we can, on request send out an accommodation booking form for hotels offering a potentially discounted conference fee, this form is supplied and administered via Southwater Event Group.
To request a form please email conference@irrv.org.uk -
PARKING
The Telford International Centre has over 1500 car parking spaces onsite, all within easy walking distance of the venue. This is complimentary to all attendees.
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DELEGATE PASSES
Delegates attending the event should collect their badges from the Registration Desk located in the foyer.
Passes can only be used by the person whose name is printed on the badge.
If a person is found to be using the badge of another person, they will be asked to leave the event. This will jeopardise attendance for that delegate at future IRRV events.
Exhibitors attending the event should collect their badges from the Help Desk located in the exhibition.
Passes can only be used by the person whose name is printed on the badge.
If a person is found to be using the badge of another person, they will be asked to leave the exhibition. This will jeopardise attendance for that exhibitor at future IRRV events -
HOW TO BOOK
If you would like to book your place at the this years Conference please click 'Book Now' at the top of this page.
Please note in order for your booking to be processed you must have a purchase order number. If your company does not operate a purchase order system or if you have any other enuiriy please email conference@irrv.org.uk -
TERMS AND CONDITIONS
PROGRAMME CHANGES AND CANCELLATION / RESCHEDULING OF EVENTS
The Institute will make every effort to give delegates as much notice as possible of any programme changes or the cancellation/re-scheduling of an event. However, it does reserve the right to make changes to advertised programmes and to cancel/re-schedule events. In the unlikely event of an event being cancelled/re-scheduled, either a full refund will be made or alternatively, any fee paid will be credited against a future booking. The Institute will not be liable for any travel and/or accommodation costs incurred by the attendee should an event be cancelled/re-scheduled.
VAT RECEIPTS
On receipt of the registration form with purchase order number the IRRV will issue a receipted VAT invoice at the prevailing rate. Payment must be received in advance of the event. The Institute reserves the right to refuse admission where delegate fees have not been paid.
CANCELLATIONS
Cancellations made 1 month before the meeting will be subject to an administration charge of 50% of the fee plus VAT. Cancellations after this date are liable for the full registration fee. A substitute delegate is welcome at any time at no extra charge.
PRIVACY
The Institute will be producing a delegate list that will only include the name of each delegate, their job title and employer. This will be available to all sponsors and delegates.
Please note that by booking this event, you agree to your details (including email address) being made available to our event sponsors.
Looking to attend
PRICES
FULL EVENT PASS
NON COMMERCIAL
Includes conference dinner
- This fee does NOT include accommodation.
- The Individual (Personal) Membership rate is only available where the attendee is a Member of the Institute. This is non-transferable.
- Non-commercial rates are available only to non-commercial companies such as local authorities; valuer and rating agents; government and agencies; charitable organisations and non-profit organisations. Commercial rates should be selected where an organisation does not fit into any of the above.
- Prices exclude VAT
FULL EVENT PASS
COMMERCIAL
Includes conference dinner
- This fee does NOT include accommodation.
- The Individual (Personal) Membership rate is only available where the attendee is a Member of the Institute. This is non-transferable.
- Prices exclude VAT
SINGLE DAY
NON COMMERCIAL
- This fee does NOT include the conference dinner or accommodation.
- The Individual (Personal) Membership rate is only available where the attendee is a Member of the Institute. This is non-transferable.
- Non-commercial rates are available only to non-commercial companies such as local authorities; valuer and rating agents; government and agencies; charitable organisations and non-profit organisations. Commercial rates should be selected where an organisation does not fit into any of the above.
- Prices exclude VAT
SINGLE DAY
COMMERCIAL
- This fee does NOT include the conference dinner or accommodation.
- The Individual (Personal) Membership rate is only available where the attendee is a Member of the Institute. This is non-transferable.
- Prices exclude VAT
Special Offers
Free Exhibition Access Passes
Complimentary exhibition only passes available to all non commercial organisations.
Member/Subscriber Discounts
Discounted rates for Forum/Organisational membership subscribers with further discounts to all Individual IRRV members.