Team Awards

  • Revenues and / or Local Taxation (District)
  • Revenues and / or Local Taxation (Unitary and Joint Working)
  • Benefits and / or Welfare Reform 
  • Most Improved

Excellence Awards

  • Education and / or Staff Development
  • Innovation (Enforcement)
  • Innovation (Revenues and Benefits Administration)
  • Innovation (Service Delivery)
  • Innovation (Valuation)
  • Partnership Working (Enforcement)
  • Partnership Working (Financial Sustainability)
  • Partnership Working  (Service Delivery)
  • Social Inclusion

Key Dates

Friday, 7 June 2024
Closing date for submissions

Week commencing  17 June 2024
Finalists announced

July, August and September 2024
Virtual inspections

Wednesday, 9 October 2024
Performance Awards Gala Dinner

Contact

All enquiries on the Performance Awards should be addressed to the Performance Awards Co-ordinator, Vicki Chastney;

Contact Details details.
Vicki.chastney@irrv.org.uk
0207 691 8979

Our Sponsors To Date

Overall Sponsor


FINALISTS 2024

 

 

TEAM AWARDS

 

Revenues and / or Local Taxation  (District)

  • North Norfolk District Council
  • Ribble Valley Borough Council
  • South Cambridgeshire District Council

Revenues and / or Local Taxation (Unitary and Joint Working)

  • Anglia Revenues Partnership
  • Buckinghamshire Council
  • Liberata
  • Sandwell Metropolitan Borough Council
  • Stockport Metropolitan Borough Council

Benefits and / or Welfare Reform

  • Basildon Borough Council and Brentwood Borough Council
  • Bracknell Forest Council
  • Folkestone & Hythe District Council
  • Liberata
  • Wirral Council

Most Improved

  • Bracknell Forest Council
  • Buckinghamshire Council
  • North Norfolk District Council
  • Swindon Borough Council with Liberata

EXCELLENCE AWARDS

 

Education and / or Staff Development

  • CDER Group
  • Scottish Borders Council
  • South Staffordshire Council

Innovation (Enforcement)

  • Dukes Bailiffs Limited
  • JTR Collections
  • Newlyn plc

Innovation (Revenues and Benefits Administration)

  • Basildon Borough Council and Brentwood Borough Council 
  • Buckinghamshire Council
  • Folkestone and Hythe District Council with Reachout (Sigma Connected)

Innovation (Service Delivery)

  • City of Edinburgh Council
  • Oxford City Council
  • Royal Borough of Greenwich (Money Advice Team)
  • Royal Borough of Greenwich (Welfare Rights Service)
  • South Staffordshire Council

Innovation (Valuation)

  • Destin Solutions and Wilks Head & Eve
  • Valuation Office Agency (Mass Appraisal Tool)
  • Valuation Office Agency (Valuation Mapping System, VMS)
  • Valuation Tribunal for Wales

Partnership Working (Enforcement)

  • One Source Debt Resolution Services
  • Payment Plan
  • Rundles & Co Ltd

Partnership Working (Financial Sustainability)

  • Basildon Borough Council and Brentwood Borough Council
  • Destin Solutions and Wilks Head & Eve
  • Devon Assurance Partnership (Devon County Council)
  • London Borough of Brent
  • Mindful Housing 

Partnership Working (Service Delivery)

  • Buckinghamshire Council and Ascendant Solutions
  • Folkestone and Hythe District Council with Reachout (Sigma Connected)
  • Reigate & Banstead Borough Council and NEC Software Solutions Ltd
  • South Staffordshire Council
  • Wirral Council

Social Inclusion

  • Bracknell Forest Council
  • Folkestone & Hythe District Council
  • Perth & Kinross Council
  • Royal Borough of Greenwich (Money Advice Team) 
  • Royal Borough of Greenwich (Welfare Rights Service)
  • South Staffordshire Council
  • Wirral Council

New Submission Process

To start your submission, please use the 'Start Application' button in the top right of your screen. Each submission requires a 450 to 500 word entry.  This can be started and progressed at a pace that suits you by using our new save facility. 

It is important a submission addresses the criteria of a category. This includes a summary of why the organisation believes they should be recognised.

 

Summary

The 2024 Performance Awards Scheme looks to build upon the successful schemes of recent years.

There are nine categories in 2024; three ‘Team’ and six ‘Excellence’. The on-going changes faced by the profession, brought about by the Covid-19 pandemic and cost of living crisis, are reflected in the criteria for each category.

Entries are welcomed from organisations in both the public and private sector. This includes organisations that are working together in partnership.

All submissions will need to be submitted through the Awards portal found on the IRRV Web Site. The closing date for entries is Friday, 7 June 2024. Unlike award schemes run by other organisations, there are no plans for this deadline to be extended.

Once the short-listing process has taken place, the list of finalists will be released in W/C 1 July 2024. A key element of the IRRV awards has always been the inspection process. Before the pandemic, short-listed organisations received a visit from an Inspection Team, drawn from distinguished experts within the profession.

 

This year, the inspection process will again be conducted virtually throughout July, August and early September. Finalists will facilitate the inspection and will invite the Inspection Team. Inspection Teams will produce a report for the Awards Panel who will select a winner in each category. In addition, they may also decide to recognise other finalists as being ‘Highly Commended’.

The virtual awards village will be released in September. This will be held on the IRRV web site and include a summary of the submissions from each finalist. Details of awards schemes from previous years can be found on the IRRV web site.

The Performance Awards Gala Dinner (when the winners in each category will be announced and trophies presented) is to be held during the IRRV Annual Conference on Wednesday, 9 October 2024.

Organisations selected as a finalist will receive one complimentary place to attend the Annual Conference (including the Gala Dinner). An organisation short-listed in more than one category, will receive a further complimentary place, for each additional category.

Criteria

Local Taxation and / or Revenues Team of the Year

This award specifically relates to the team and its members. How it has maintained and continually improved service standards resulting in high levels of performance, customer satisfaction and effective administrative procedures in Local Taxation and / or Revenues. The submission should provide a clear explanation of achievements, by whom and how it compares to other organisations.


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Benefits and / or Welfare Reform Team Of The Year

This award specifically relates to the team and its members. How it has maintained and continually improved service standards resulting in high levels of performance, customer satisfaction and effective administrative procedures in Benefits and / or Welfare Reform. The submission should provide a clear explanation of achievements, by whom and how it compares to other organisations.


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Most Improved Team of the Year

This award specifically relates to the team, its members and how it has improved over a defined period. It can be a matter of comparing itself to its own previous performance, or to other organisations. It should demonstrate improved service standards resulting in high levels of performance, customer satisfaction and effective administrative procedures. The submission should provide a clear explanation of achievements, by whom and how it compares to other organisations.


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Excellence in Education and / or Staff Development

This award specifically recognises organisations that can show outstanding achievements in developing and delivering impactful training programmes for staff. The submission should provide a clear explanation of achievements, by whom and how it compares to other organisations.


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Excellence in Innovation

This award specifically relates to organisations who can demonstrate they have been innovative in implementing projects, products, or procedures. This could be based on information technology, service delivery, or working practices, which have been adopted and implemented within the organisation. The submission should provide a clear explanation of the innovation and how it relates to the activity being delivered.


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Excellence in Partnership Working

This award specifically relates to organisations who are able to demonstrate they have entered into a partnership that has enhanced the level of service provided and achieved measurable savings. Partnerships can be either private or public sector or a combination of both. There will need to be evidence of why the partnership was implemented and how it has since developed. The submission should provide a clear explanation of achievements, by whom and how it compares to other organisations.


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Excellence in Social Inclusion

This award specifically relates to organisations that have excelled in social inclusion. There will need to be evidence of leading-edge approaches to the delivery of social inclusion policies, which have improved the life of those experiencing the impact of poverty and deprivation whilst reflecting on the current challenges facing communities. The submission should provide a clear explanation of achievements, by whom and how it compares to other organisations.


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Conditions

All submissions must be submitted through the Awards Portal by 5.00pm on Friday, 7 June 2024.
(Note: There are no plans for this closing date to be extended)

A submission should be between 450 to 500 words. 
(Note: Submissions in excess of 500 words will be rejected)

On receipt of a submission, an acknowledgement email will be sent within 48 hours.
(Note: If not received, the Performance Awards Co-ordinator should be notified)

Additional documentation should not be provided to support the submission.
(Note: The short listing exercise will be based on the submission alone)

An organisation is entitled to submit an entry in more than one category.
(Note: A separate submission should be made for each category)

 

Key Dates

Friday, 7 June 2024
Closing date for submissions

Week commencing 1 July 2024
Finalists announced

July, August and September 2024
Virtual inspections

Wednesday, 9 October 2024
Performance Awards Gala Dinner

Inspections

Inspections will be conducted virtually and facilitated by the organisation.

An organisation short-listed in more than one category will have a separate inspection for each category.

Virtual Inspections in any one category will not last more than 1½ hours.

A short-listed organisation will be expected to make a presentation of no more than 45 minutes and should allow 45 minutes for any questions from the Inspection Team.

An Inspection Team would welcome the opportunity to meet with those that have contributed to the organisations achievement.

Additional documentation can be provided by the organisation prior to, during or after their inspection, to support their submission.

Following the virtual inspection, an inspection team will produce a comprehensive report, that is then submitted to the Awards Panel, who ultimately take the final decisions in each category.

A short-listed organisation will be entitled to request feedback on their submission(s).

Note: A short webinar will be recorded and sent to all short-listed organisations once the finalists have been announced. This will offer advice and guidance on how to prepare for and run a virtual inspection.

Awards Panel

David Magor OBE IRRV (Hons)

Chair of the IRRV Performance Awards Panel, former Chief Executive of the IRRV and a Past President of the IRRV

Nick Rowe IRRV (Hons)

President of the IRRV

Simon Green MIRCS IRRV (Hons)

Senior Vice President of the IRRV

Carla-Maria Heath BA IRRV (Hons)

Immediate Past President of the IRRV

Alistair Townsend FIRRV CMgr MCMI

IRRV Portfolio Holder for Commercial Services and a Past President of the IRRV

Richard Harbord M.Phil CPFA FCCA IRRV (Hons) FCMI FMIS MIMC FRSA

Chair of IRRV Policy & Resources Committee and a Past President of the IRRV

Gary Watson IRRV (Hons)

Chief Executive of the IRRV and a Past President of the IRRV

Awards Night Host

This years host is Hall Cruttenden

Hal Cruttenden is one of the top touring stand-up comedians working in the UK and Ireland and an accomplished writer, presenter, and actor. On TNT Sport he hosted The Rugby’s On with Ugo Monye. He has also made several appearances on Live at the Apollo, Have I Got News For You, The Royal Variety Performance, Would I Lie To You, The One Show, The Great British Bake Off: An Extra Slice and The Apprentice: You’re Fired.

He’s toured extensively in the UK and Ireland over the last ten years, and has taken shows to the Montreal, Melbourne, and New Zealand comedy festivals. Hal has recorded three stand up specials for Next Up - Tough Luvvie, Straight Outta Cruttenden and Chubster.

Hal wrote and starred in his sitcom, Hal on Radio 4. He trained at the Central School of Speech and Drama, and has appeared in Shackleton, Eastenders, Touching Evil, and Orwell A Celebration.


Awards Night Band

MadHen band returns for 2024

Get your dancing shoes ready... IRRV is delighted to announce that MadHen Band will be returning to Telford to help with the celebrations at the IRRV Performance Awards 2024.

With Madhen, you can look forward to a performance that will get everyone dancing from the start to the end, and be talked about for years to come. True professionals with big party energy and brilliant stage presence, a party ain’t a party until Madhen gets on stage. Ready to be blown away? Visit madhen.net for further details. 

Contact Details

All enquiries on the Performance Awards should be addressed to the Performance Awards Co-ordinator, Vicki Chastney; her contact details are:-

Address:

167-169 Great Portland Street,
5th Floor,
London,
W1W 5PF

Telephone:
0207 691 8979

E-Mail: 
vicki.chastney@irrv.org.uk