Our team of 320+ directly employed office based staff and enforcement agents Bristow & Sutor provide effective nationwide enforcement services for the collection of all Local Authority revenues.
We are focussed on the resolution of cases at the Compliance Stage, minimising costs and maximising collection. Through our specialist recovery and welfare teams we conduct targeted and bespoke communication campaigns to maximise contact and recovery, yet protect the most vulnerable. We bring value to our Clients by making available innovation that delivers efficiency, a smarter way of working and improved collection.
CapacityGrid offers individual services which produce short-term outcomes, delivered on-demand and paid for by results:
• Want to reduce fraud and error? Ask about our Fraud & Error Review Service; for every 182 CTR cases identified, with an average value of £550 per claim, your council could save £100,000! Our service is on track to achieve £2.5m of savings by June 2016 for a consortium of 12 local authorities since it went live in early 2015
• Don’t miss out on your New Homes Bonus!
We have helped local authorities generate £242 million in New Homes Bonus funding since our Empty Homes Review service began in 2012. Our average removal rate of 23% is over twice the national average achieved by councils carrying out reviews in-house.
CFH Docmail Ltd is the trusted partner of more than 40 Councils for the management and delivery of their annual and daily billing programmes. Our annual billing department supports each of our clients with a dedicated account manager to ensure that mailings are set up to meet strict timing criteria and processed as cost efficiently as possible. We welcome council officers attending on site.
We have extensive experience of working with all software platforms. Our mailing set up allows for the integration of Single Person Discount letters with the annual bill and we can merge CTAX, CTR and Housing Benefit letters into one envelope to provide significant cost savings.
Other specialisms include the ability to print leaflets and booklets on site (keeping carbon footprint and cost to a minimum) together with Dotpost our secure online document hub which is used by councils to digitally send encrypted bills to residents for a fraction of the cost of conventional post.
Since 1996, we have been offering superior revenue collection services to our clients and an effective and ethical recovery process for their customers. This, alond with our constant pursuit of excellence, has helped to establish our position as one of the leading companies in the industry. Thanks to our Investor in People programme and our fully trained and employed in-house team, we build long-standing relationships with our clients who can, by working in partnership with us, offer an open and straighforward collection service to their customers.
Contact: Mr Casey Waterman M.E.S.A - Managing Director 020 8290 0866 to see what Chandlers Limited can do for you.
With almost 25 years' experience in the industry, Dukes has developed a prompt, professional approach to debt collection, with strong ethics at its heart. Our certificated agents have 100 years’ experience combined and our senior management team has helped to shape the industry over the last two decades. With services spanning local taxation debt enforcement, in-house enforcement, CRAR, High Court enforcement and much more, our clients benefit from a wealth of experience that generates some of the best results in the industry. Our transparent approach, dedicated team and tried-and-tested processes guarantee our clients high collection rates and unbeatable customer service.
Equita is the leading provider of enforcement and debt recovery services to the public and private sectors. Equita manages millions of customer interactions every year efficiently, effectively and professionally. We consistently deliver high collection rates for clients, whilst providing support to those who are vulnerable. Our employees have a wealth of knowledge and industry expertise, combining their talents they work in partnership with the clients to create innovative solutions to recover monies owed to the public purse. Part of the Capita group, Equita provides all customers with the highest customer care standards that are imbedded in every part of our business.
Mindful Housing are a North West based registered charity providing supported housing solutions for vulnerable adults with mental health problems and/or learning disabilities so they may live successfully and safe in the community. Providing weekly support, our experienced and dedicated team of Housing Support Officers assist with any housing related issues to ensure that all our vulnerable service users are secure and happy in their own homes. Our service users receive the best possible support due to our highly skilled and efficient 24 Hour on call Maintenance Team, who create a safe and comfortable environment.
Goodman Nash is the original business rate recovery specialist. We audit client property portfolios for potential savings from recovery outside of the RV appeals process.Our clients include major banks, retailers, pub chains and many public sector bodies, plus a whole range of SMEs across the country.If we don't reach a positive outcome for clients, there is no fee to pay:so there is no risk, and businesses have everything to gain.The experience of our team, powerful in-house software and relentless attention to detail ensure we continue to lead the way and maximise opportunities for our clients.
HUBSolutions is socially responsible organisation, which firmly believes in the role which the private sector must play in providing equality of opportunity, in protecting the environment and in regional development. The company provides an integrated, broadly based service to our customers whilst absorbing flexible working for our staff & consultants. We believe this is the future of dynamic hi-tech industries in the UK and beyond, and are determined to remain at the cutting edge of this movement.
Our Revenues & Benefits add-on systems and products including AcademyQA, Debtsys, and DebtHub have a national and long standing customer base.
What matters the most to you when looking for an enforcement agency partner ?
- Local employed certificated/qualified agents?
- Early compliance ensuring cash flow and keeping fees low?
- Multiple and modern contact and payment channels-24/7?
- Interactive ‘MyAccount’ for customer self-service?
- Effective visits with specialist teams support?
- iPads/VideoBadges/tracking on the doorstep with live case update?
- High collection rates?
- Minimal complaints?
- State of art ‘ClientConnect’ functionality–all your files in one place with operational/graphical performance reports live and on demand?
With Jacobs you get the full package – don’t settle for business as usual.
JBW is a judicial services partner to Central and Local Government with operational offices in London and Darlington. Our focus is processing, administration, collection and enforcement of fines and debt orders. We recover more revenue, using less enforcement activity, than any other provider in the UK. This is achieved through data analytics, propensity scoring and employing the UK's leading technology: AR-12. In April 2016 we became part of the OUTSOURCING INC. group of companies.
LHL Property Auditors Ltd have a team incorporating over 25 years of experience in identifying and securing refunds with respect to business rates charges. We are specialist analysts in identifying where Business Rates have been overpaid. We offer a professional service, dealing with the VOA or the Billing Authority to reduce rates liability on a commission only basis.
LoCTA Search is an efficient, easy-to-use solution, providing a national search of subscribing LA’s Revenues, Benefits and Business Rates data. It’s a real-time, integrated solution which significantly increases efficiency, performance and cash flow in a wide variety of areas of tracing and recovery.
With unique access to the DWP/HMRC data LoCTA Search provides the employer data required to enable Authorities to go to DEA without the need to go to court.
Operating over the Public Service Network (PSN) LoCTA Search is totally secure. LoCTA Search delivers a wealth of information in one easy to use system.
Marston Holdings (Marston) is the UK’s largest judicial services group. We work on behalf of Her Majesty’s Revenue and Customs, Her Majesty’s Courts & Tribunals Service, the Legal Aid Agency, the Child Maintenance Group, Transport for London and 265 local authorities across the UK. We are also the largest provider of enforcement services to users of the High Court. We receive over 1.4m court orders per year, and recover over £300 million on behalf of taxpayers and individuals. Our performance, governance culture and ethical approach ensures confidence with our clients and transparent communication with customers.
Newlyn plc has been setting the standards since its formation and has achieved excellent results on behalf of our clients with our inspirational management team and committed workforce - our expanding client base is testament to this. Newlyn has outperformed its competitors in terms of collection and service delivery which we are very proud of. To find out more, why not visit us on Stand 35 or maybe you might like to meet Julia our taro reader to see what the future holds. Alternatively please contact:
For the South: Helen Curtis on 07931 811 314 firstname.lastname@example.org
For the North: Lauren Appleby 07931 811088 email@example.com
Formed in 2014, Nottingham Revenues & Benefits Ltd is a local authority owned company dedicated to providing quality revenues and benefits services to public sector organisations.
Using our team of 215+ directly employed experienced staff in Nottingham, we provide services including: financial assessments, benefit award determinations, and income collection (including council tax and home and residential care charges).
Whether the need is for short-term resource support or on-going provision, we are able to offer high quality, cost effective end-to-end services, allowing public sector organisations to make savings whilst providing excellent services to their users.
Formed in 1999, Phoenix is a national company specialising in the ethical enforcement and collection of local authority debt. We have a pool of motivated, professional staff with experience and expertise in the collection of unpaid Council Tax, Business Rates, Parking, Commercial Rent, Overpaid Housing Benefit and other Sundry debts. We aim to create successful long-term partnerships with our clients; partnerships that deliver a professional service with the highest collection rates and exemplary standards of customer service. We are the only enforcement company in the UK to have been awarded the UK Government's Customer Service Excellence accreditation (previously the Charter Mark).
Ross & Roberts is one of the UK's leading civil enforcement service providers. Through their network of local connections, they provide a flexible, completely bespoke service to local authorities and businesses across the country. Founded in 1997 with a simple vision to earn the respect of the industry and the trust of their clients by doing the right thing, everytime. Almost 20 years later, Ross & Roberts are proud of their reputation for handling collections sensitively but professionally and always treating people as people, while achieving the best possible results for their clients.
At Telsolutions.co.uk, we use industry experience in revenue and collections to provide technology to automated customer contact, reduce arrears to collect outstanding revenue and improve income:
• Through customer preference using, interactive voice messages, SMS text message, email and new mobile WebForms collections contact can be automated.
• Our multi-channel campaigns make intelligent decisions based on customer action or inaction, creating meaningful staff conversations to improve income and case progression.
• With pressure to improve income, compliance and reduce the cost of debt recovery overheads, Telsolutions enables more intelligent customer contact even with limited resources? No software, hardware is required.
Established since 1980 Whyte & Co has been providing a personalised enforcement services to local authorities for over 35 years. Offering a national service with a presence throughout England and Wales we have been pushing the boundaries of services with a number of ground breaking firsts. The first enforcement firm to be accredited to BS 18477 in respect of tackling vulnerability has our Remedy Support Team commended for its customer care. Our own bespoke software allows us to easily amend processes to match a particular client need or requirement and is fast becoming a consideration for those authorities seeking an in house solution.