Organisation DIRECTORY

Altus Group is one of the most highly regarded and trusted property advisers in the UK. Offering a range of corporate real estate services, we are the UK’s largest business rates adviser.

Our data and insight, combined with our team of specialist Surveyors, enable us to produce exceptional results for our clients. 

Altus Group’s lease consultancy and commercial agency services add value and expertise, and combined with our empty rates, investor work and expert corporate real estate advice, we deliver a complete suite of trusted property services.

Our team of 320+ directly employed office based staff and enforcement agents Bristow & Sutor provide effective nationwide enforcement services for the collection of all Local Authority revenues.   
We are focussed on the resolution of cases at the Compliance Stage, minimising costs and maximising collection. Through our specialist recovery and welfare teams we conduct targeted and bespoke communication campaigns to maximise contact and recovery, yet protect the most vulnerable. We bring value to our Clients by making available innovation that delivers efficiency, a smarter way of working and improved collection.

BWB Rating Ltd


We specialising in auditing historical business rates bills issued by local councils. Since 2012 we have been identifying and correcting errors that have been made to obtain refunds for our clients.


We only get in touch with companies where we feel an error has been made in the billing process with all refunds obtained being issued directly to our clients.

Welcome to Docmail, the online solution which can save your authority time and money on your print and posted letters. Over 18,000 businesses are now using docmail, where they securely upload their letter and address list, or use the virtual print driver, and docmail does the printing and mailing for less than the cost of a stamp. There is no minimum quantity and no contract to sign. The advantages are clear as prices are only 37p + vat for black only letters and 44p + vat for full colour, and yes, that includes the 2nd class postage!

Chandlers Limited

Since 1996, we have been offering superior revenue collection services to our clients and an effective and ethical recovery process for their customers. This, alond with our constant pursuit of excellence, has helped to establish our position as one of the leading companies in the industry. Thanks to our Investor in People programme and our fully trained and employed in-house team, we build long-standing relationships with our clients who can, by working in partnership with us, offer an open and straighforward collection service to their customers.

Contact: Mr Casey Waterman M.E.S.A - Managing Director 020 8290 0866 to see what Chandlers Limited can do for you.

Chiltern Oakmont Ltd

Specialists in Council Tax and Non-Domestic Rates advice and appeals

County Enforcement Limited

County operate nationwide, specialising in the areas of Commercial Rent Arrears Recovery (CRAR), High Court enforcement, forfeiture of leases, removal of travellers, eviction of squatters and persons unknown, process serving, investigations, Protester Removal and vacant building security.

In 2004 County established its Eviction Response Team in conjunction with our introduction of Common Law Eviction service and pioneered a new method of enforcement. Our ERT are specialists in Evicting Squatters from commercial properties and Unwanted Travellers (Gypsies), Protester Removal from private land.                                                                    

County offer a wide range of High Court solutions to include the enforcement of Court Warrants and Writs throughout England and Wales; through our Legal Support Services we ensure that your case is handled professionally and efficiently and ensure that you get what you are owed.

County has attained a wealth of experience and professionalism over three decades of acting successfully on behalf of landlords, solicitors, managing agents and private clients nationwide and pride ourselves on the key areas: Honesty, Efficiency and Integrity and ensure that we utilise all of our experienced resources in the best way, with one common objective: assist our client to reach their objective in the most cost effective way...

Davies & Co are Chartered Surveyors specialise in advising clients on all aspects of farm and rural diversification, both commercial and leisure, to generate income , and mitigate costs , including business rates liabilities.

They offer advice on Planning, Land valuation, Business Rates- audits and appeals against levels of rateable values, grant applications, strategic planning enquiries, site promotions and development appraisals.

Davies & Co have extensive experience in advising rural business clients in the reduction of their business rates liabilities , and also ensuring local authorities Non Domestic Rates departments are kept informed of changes , and negotiating Liability orders with the council , subsequent attendance at magistrates court if required.

Debt Solve UK Ltd T/A DSL

Digital Debt Settlement Limited is a cost-effective hands-off supplementary engagement platform, which enhances current billing authority methods of collecting unpaid debt.

The platform has in built AI and learns how best and when best to contact debtors for targeted results.

Today’s consumer communicates through a range of media and any engagement platform needs to reflect that diversity to be effective. Our multi-layer platform solution deploys engagement via: SMS, Voice, Email Social Media – incl RCS, What’s App, Facebook.



Dublin Valuation Tribunal Service

With almost 25 years' experience in the industry, Dukes has developed a prompt, professional approach to debt collection, with strong ethics at its heart. Our certificated agents have 100 years’ experience combined and our senior management team has helped to shape the industry over the last two decades. With services spanning local taxation debt enforcement, in-house enforcement, CRAR, High Court enforcement and much more, our clients benefit from a wealth of experience that generates some of the best results in the industry. Our transparent approach, dedicated team and tried-and-tested processes guarantee our clients high collection rates and unbeatable customer service.

Dunlop Heywood

Equita is the leading provider of enforcement and debt recovery services to the public and private sectors. Equita manages millions of customer interactions every year efficiently, effectively and professionally. We consistently deliver high collection rates for clients, whilst providing support to those who are vulnerable. Our employees have a wealth of knowledge and industry expertise, combining their talents they work in partnership with the clients to create innovative solutions to recover monies owed to the public purse. Part of the Capita group, Equita provides all customers with the highest customer care standards that are imbedded in every part of our business.

Exacta Plc

Fortunatus Housing Solutions

Mindful Housing are a North West based registered charity providing supported housing solutions for vulnerable adults with mental health problems and/or learning disabilities so they may live successfully and safe in the community. Providing weekly support, our experienced and dedicated team of Housing Support Officers assist with any housing related issues to ensure that all our vulnerable service users are secure and happy in their own homes. Our service users receive the best possible support due to our highly skilled and efficient 24 Hour on call Maintenance Team, who create a safe and comfortable environment.

Goodman Nash is the original business rate recovery specialist. We audit client property portfolios for potential savings from recovery outside of the RV appeals process.Our clients include major banks, retailers, pub chains and many public sector bodies, plus a whole range of SMEs across the country.If we don't reach a positive outcome for clients, there is no fee to pay:so there is no risk, and businesses have everything to gain.The experience of our team, powerful in-house software and relentless attention to detail ensure we continue to lead the way and maximise opportunities for our clients.

With a proven track record over many years, Hambury Tilmond is a reliable and trusted partner to the public sector.

We offer a full Enforcement and debt collection solutions to our public sector partners.

The services we offer are Council Tax Collection, NNDR, Sundry Debt Collection, Housing Benefit Overpayment Collection, Former Tenant Arrears Collection and Written Off Debts Collection.

Our focused debtor engagement process, aims to resolve cases in the Compliance Stage. For cases that cannot be resolved in the Compliance Stage, our Certificated Enforcement Agents provide a professional and persistent enforcement action. Protecting our client’s reputation is at the forefront of what we do.

In addition to our collection services, Hambury Tilmond has over 40 years of experience in providing Process Serving Services to Councils and the Government Sector.

Harrison Carter

HUBSolutions is socially responsible organisation, which firmly believes in the role which the private sector must play in providing equality of opportunity, in protecting the environment and in regional development. The company provides an integrated, broadly based service to our customers whilst absorbing flexible working for our staff & consultants. We believe this is the future of dynamic hi-tech industries in the UK and beyond, and are determined to remain at the cutting edge of this movement.

Our Revenues & Benefits add-on systems and products including AcademyQA, Debtsys, and DebtHub have a national and long standing customer base.

International Property Tax Institute (IPTI)

JBW is a judicial services partner to Central and Local Government with operational offices in London and Darlington. Our focus is processing, administration, collection and enforcement of fines and debt orders. We recover more revenue, using less enforcement activity, than any other provider in the UK. This is achieved through data analytics, propensity scoring and employing the UK's leading technology: AR-12. In April 2016 we became part of the OUTSOURCING INC. group of companies.


Joe Fraser Chartered Surveyors

JTR Collections Limited

With over 60 collective years in the industry, JTR Collections have the experience, ability and systems in place to boast £10.5 million of debt collected that other enforcement agencies couldn’t.

We offer a debt collection service for private and public sector clients, with a full collection success rate of 30-40% and collect an additional 50% in arrangements.

The services we offer are Council Tax Collection, Non-Domestic Rates Collections, Civil Parking Enforcement, Sundry Debt Collection, Housing Benefit Overpayment Collection, Former Tenant Arrears Collection, High Court Enforcement and Debt Collection,

We specialise in understanding the requirements needed to deliver exceptional collections, whilst working closely with our clients to develop and maintain successful partnerships.

Land & Property Services



LHL Property Auditors Ltd

LHL Property Auditors Ltd have a team incorporating over 25 years of experience in identifying and securing refunds with respect to business rates charges. We are specialist analysts in identifying where Business Rates have been overpaid. We offer a professional service, dealing with the VOA or the Billing Authority to reduce rates liability on a commission only basis.

Locta Limited

The LoCTA Hub is a tried, tested and trusted data hub, designed exclusively to enable Authorities to increase revenue and improve efficiency in tracing debtors and tackling fraud. It provides access to LA and 3rd party data sets and allows unlimited usage for unlimited users across all departments.

The Hub allows individual and batch searching and is further enhanced by monitoring to provide alerts to indicate where investigation is required and prevent re-running searches.

With access to consumer CRA reports from TransUnion and Equifax and commercial CRA reports from Equifax, the LoCTA Hub is the debt recovery and fraud identification solution for Authorities

London Warrant Enforcement Ltd t/as LWE

Providing efficient and effective service to local authorities, Magistrates’ Courts and private landlords since 2002

when it was initially set up to enforce arrest warrants issued for council tax debt. Nobody specialised in this field and to this day do not know of any company that does. My first clients were in west London which soon spread to neighbouring boroughs who were recommended our services.

The company now provides a range of services nationwide to eight boroughs to the north, west and east of London.

We are a still a small company that provides a bespoke service with all cases being worked individually totally different to large companies, we do not play the numbers game. All cases are dynamically assessed with pre-visit checks made, our officers are fully certificated and indemnified adhering strictly to national standards, they have excellent local knowledge working synomonously with our clients, just like having an in-house team. Our team of enforcement agents are hand-picked with a wealth of knowledge and experience, understand how these forms of local taxation work and are fully and uniquely trained in the new enforcement act, John Caldon, one of its directors being part of the consultation team who worked with the Court Service tailoring the new act.

We not only enforce liability orders and arrest warrants but provide a full service that includes property inspections both written and photographic, processing of relief forms and identifying fraudulent claims and vulnerable debtors. All backed up with a client accessible real-time GPS tracked custom designed computer system.

We also provide debt collection and High Court services in association with Frank Whitworth

Marston Holdings (Marston) is the UK’s largest judicial services group. We work on behalf of Her Majesty’s Revenue and Customs, Her Majesty’s Courts & Tribunals Service, the Legal Aid Agency, the Child Maintenance Group, Transport for London and 265 local authorities across the UK. We are also the largest provider of enforcement services to users of the High Court. We receive over 1.4m court orders per year, and recover over £300 million on behalf of taxpayers and individuals. Our performance, governance culture and ethical approach ensures confidence with our clients and transparent communication with customers.

Newlyn plc has been setting the standards since its formation and has achieved excellent results on behalf of our clients with our inspirational management team and committed workforce - our expanding client base is testament to this.  Newlyn has outperformed its competitors in terms of collection and service delivery which we are very proud of.  To find out more, why not visit us on Stand 35 or maybe you might like to meet Julia our taro reader to see what the future holds. Alternatively please contact:

For the South: Helen Curtis on 07931 811 314 

For the North: Lauren Appleby  07931 811088


We start with understanding your business, then we get to the technology.
It’s an approach that leads to clever software; streamlining processes, saving money and delivering positive change. Working with the NHS, police forces, housing providers and local authorities, our technologies help deliver better outcomes every day.
Based in the UK but working around the world, our 2,300 employees help improve the services that matter most. NPS is part of the NEC Corporation, a leader in the integration of IT and network technologies that benefit businesses and people worldwide.

Nottingham Revenues & Benefits Ltd

Formed in 2014, Nottingham Revenues & Benefits Ltd is a local authority owned company dedicated to providing quality revenues and benefits services to public sector organisations.

Using our team of 215+ directly employed experienced staff in Nottingham, we provide services including: financial assessments, benefit award determinations, and income collection (including council tax and home and residential care charges).

Whether the need is for short-term resource support or on-going provision, we are able to offer high quality, cost effective end-to-end services, allowing public sector organisations to make savings whilst providing excellent services to their users.


Phoenix Commercial Collections

Formed in 1999, Phoenix is a national company specialising in the ethical enforcement and collection of local authority debt. We have a pool of motivated, professional staff with experience and expertise in the collection of unpaid Council Tax, Business Rates, Parking, Commercial Rent, Overpaid Housing Benefit and other Sundry debts. We aim to create successful long-term partnerships with our clients; partnerships that deliver a professional service with the highest collection rates and exemplary standards of customer service. We are the only enforcement company in the UK to have been awarded the UK Government's Customer Service Excellence accreditation (previously the Charter Mark).

Reventus is a privately owned, family run company who work in close partnership with local authorities and the debt advice sector to provide tracing, debt collection and enforcement services nationwide. 

Over the last 10 years we have built a reputation as a leading provider of ethical and accountable enforcement services. We now partner with 6 London Authorities and at the forefront of our collection infrastructure is eTrace® our sophisticated ‘Trace & Collect’ platform accredited with BSI ISO9001:2015. eTrace® was launched in 2016 to provide local authorities with a no cost, leading edge data intelligence solution to collect the dormant revenue that remains on local authority ledgers. Our first-to-market tracing platform ensures every recovery decision we make is from a position of knowledge and we have now collected in excess of £12m for one London partner to date. eTrace® is now embedded within all collection processes to enhance our collection capability and guarantee we collect more at the Compliance and Enforcement stages than all of our competitors.


Experts in Commercial Rent Arrears Recovery (CRAR), Forfeiture of Commercial Leases, Debt Recovery and Process Serving.
We are a small but established company who for over 20 years have been providing our Customers with a professional, reliable, and effective service.
We provide our Clients with that “personal touch” and keep them informed every step of the way and are happy to discuss situations with Clients before they instruct us. We tailor our approach to each individual case to meets our Clients’ needs enable them to maintain a relationship with their tenant/customer, which has led to our Clients returning to use our services again and again.

Ross & Roberts is one of the UK's leading civil enforcement service providers. Through their network of local connections, they provide a flexible, completely bespoke service to local authorities and businesses across the country. Founded in 1997 with a simple vision to earn the respect of the industry and the trust of their clients by doing the right thing, everytime. Almost 20 years later, Ross & Roberts are proud of their reputation for handling collections sensitively but professionally and always treating people as people, while achieving the best possible results for their clients.

Rundle & Co Ltd

Whipps Enforcement Agents LTD

We specialise in helping local authorities recover debts. We understand that unpaid debts restrict the ability of local authorities to deliver essential services for their residents. We help them ensure that the majority who pay, do not have to subsidise the small minority who do not pay. We engage quickly and non-intrusively with customers, to achieve an early resolution, by means of a full payment or reasonable regular payments.