Altus Group is one of the most highly regarded and trusted property advisers in the UK. Offering a range of corporate real estate services, we are the UK’s largest business rates adviser.
Our data and insight, combined with our team of specialist Surveyors, enable us to produce exceptional results for our clients.
Altus Group’s lease consultancy and commercial agency services add value and expertise, and combined with our empty rates, investor work and expert corporate real estate advice, we deliver a complete suite of trusted property services.
Ascendant Solutions are a data-driven software company that builds on and supplements a local authority's existing information to prevent fraud, improve engagement and increase collection rates.
Proven statistics when using our processes such as -
100% increase in customer engagement, 16% increase in collections and 98% of debt profiled as financially stable collected.
Full reporting is provided and our products are designed for bulk and automated processing. Bespoke scorecards are built around true outcomes to help with future analysis and trend spotting.
Our team of 320+ directly employed office based staff and enforcement agents Bristow & Sutor provide effective nationwide enforcement services for the collection of all Local Authority revenues.
We are focussed on the resolution of cases at the Compliance Stage, minimising costs and maximising collection. Through our specialist recovery and welfare teams we conduct targeted and bespoke communication campaigns to maximise contact and recovery, yet protect the most vulnerable. We bring value to our Clients by making available innovation that delivers efficiency, a smarter way of working and improved collection.
We specialising in auditing historical business rates bills issued by local councils. Since 2012 we have been identifying and correcting errors that have been made to obtain refunds for our clients.
We only get in touch with companies where we feel an error has been made in the billing process with all refunds obtained being issued directly to our clients.
CAPA are in Independent Consultancy formed in 2003 with offices in London, Glasgow offering a range of services: lease restructuring, reviews, disposals, renewals, rent reviews and audits of business rates, property costs and service charges.
Acting with total integrity and never conflicted as only act for tenants, primarily in the retail and leisure sectors.
The dedicated business rates auditors are based in Glasgow and have deployed bespoke software to conduct forensic audits and mitigate expenditure. They look to identify any anomalies or errors before recovering any overspend for the client, boosting the overall returns, on a no-win, no-fee basis.
Drawing from the expertise, experience and reputation of three of the UK’s leading enforcement and debt recovery providers – JBW Group, Phoenix Commercial Collections and Collect Services – CDER Group is a trusted collections partner providing market leading innovation to UK Government and commercial clients nationwide.
Our comprehensive Fairness Framework and Vulnerability Strategy, with substantial and measurable commitments to clients, customers, employees and stakeholders ensures delivery of our key outcome: Debt Fairly Collected.
Five centres of excellence led by experienced industry specialists in Central Government, Road Traffic & Road User Charging and Local Government Revenue Collection deliver unmatched focus and expertise.
With over 40 years experience in delivering industry leading communication solutions, here at CFH Docmail Limited we pride ourselves on supporting councils with their communication requirements.
Whether you are looking for a communication toolkit to support remote working or a complete managed solution for your annual mailings, our services work with you to meet your requirements.
From council tax bills to important updates our services are designed to make your bulk and individual communications streamlined, efficient and time effective.
With dedicated support teams, industry approved accreditations and continuous innovation, CFH is here to deliver your communications when it matters most.
Since 1996, we have been offering superior revenue collection services to our clients and an effective and ethical recovery process for their customers. This, alond with our constant pursuit of excellence, has helped to establish our position as one of the leading companies in the industry. Thanks to our Investor in People programme and our fully trained and employed in-house team, we build long-standing relationships with our clients who can, by working in partnership with us, offer an open and straighforward collection service to their customers.
Contact: Mr Casey Waterman M.E.S.A - Managing Director 020 8290 0866 to see what Chandlers Limited can do for you.
Specialists in Council Tax and Non-Domestic Rates advice and appeals
Ready made processsing solutions that work with existing systems for several departments. Good alternative to own staff, use of temps or offsite processing. Allow you to use your own staff on more interesting and challenging tasks that improve services for your residents.
Davies & Co are Chartered Surveyors specialise in advising clients on all aspects of farm and rural diversification, both commercial and leisure, to generate income , and mitigate costs , including business rates liabilities.
They offer advice on Planning, Land valuation, Business Rates- audits and appeals against levels of rateable values, grant applications, strategic planning enquiries, site promotions and development appraisals.
Davies & Co have extensive experience in advising rural business clients in the reduction of their business rates liabilities , and also ensuring local authorities Non Domestic Rates departments are kept informed of changes , and negotiating Liability orders with the council , subsequent attendance at magistrates court if required.
Destin Solutions is an award-winning data analytics and business intelligence solution provider, helping Councils unlock customer data held across different systems and departments by consolidating all datasets in a single, secure web portal. We specialise in supplying Local Authorities and Enforcement Agencies with technology that maximises revenue, optimises debt collection, identifies fraud and error and streamlines workflow processes.
Experts in unlocking hidden data we provide;
- The largest consolidated set of pooled ratepayer data in England
- The first ever automated missing commercial and domestic property finder
- Remote property inspection and workflow applications
- Debt reporting, financial insight and analytics
- Performance management dashboards
With almost 25 years' experience in the industry, Dukes has developed a prompt, professional approach to debt collection, with strong ethics at its heart. Our certificated agents have 100 years’ experience combined and our senior management team has helped to shape the industry over the last two decades. With services spanning local taxation debt enforcement, in-house enforcement, CRAR, High Court enforcement and much more, our clients benefit from a wealth of experience that generates some of the best results in the industry. Our transparent approach, dedicated team and tried-and-tested processes guarantee our clients high collection rates and unbeatable customer service.
We are a cloud-based AI platform that powers all your customer journeys, delivering greater customer satisfaction, operational efficiency and cost savings. From voice, SMS and Email to Web Chat, social and messaging apps - it brings together channels, interactions and data into one platform, so you can create seamless and personalised journeys - cost-effectively and at scale.
Equita is the leading provider of enforcement and debt recovery services to the public and private sectors. Equita manages millions of customer interactions every year efficiently, effectively and professionally. We consistently deliver high collection rates for clients, whilst providing support to those who are vulnerable. Our employees have a wealth of knowledge and industry expertise, combining their talents they work in partnership with the clients to create innovative solutions to recover monies owed to the public purse. Part of the Capita group, Equita provides all customers with the highest customer care standards that are imbedded in every part of our business.
Mindful Housing are a North West based registered charity providing supported housing solutions for vulnerable adults with mental health problems and/or learning disabilities so they may live successfully and safe in the community. Providing weekly support, our experienced and dedicated team of Housing Support Officers assist with any housing related issues to ensure that all our vulnerable service users are secure and happy in their own homes. Our service users receive the best possible support due to our highly skilled and efficient 24 Hour on call Maintenance Team, who create a safe and comfortable environment.
Goodman Nash is the original business rate recovery specialist. We audit client property portfolios for potential savings from recovery outside of the RV appeals process.Our clients include major banks, retailers, pub chains and many public sector bodies, plus a whole range of SMEs across the country.If we don't reach a positive outcome for clients, there is no fee to pay:so there is no risk, and businesses have everything to gain.The experience of our team, powerful in-house software and relentless attention to detail ensure we continue to lead the way and maximise opportunities for our clients.
With a proven track record over many years, Hambury Tilmond is a reliable and trusted partner to the public sector.
We offer a full Enforcement and debt collection solutions to our public sector partners.
The services we offer are Council Tax Collection, NNDR, Sundry Debt Collection, Housing Benefit Overpayment Collection, Former Tenant Arrears Collection and Written Off Debts Collection.
Our focused debtor engagement process, aims to resolve cases in the Compliance Stage. For cases that cannot be resolved in the Compliance Stage, our Certificated Enforcement Agents provide a professional and persistent enforcement action. Protecting our client’s reputation is at the forefront of what we do.
In addition to our collection services, Hambury Tilmond has over 40 years of experience in providing Process Serving Services to Councils and the Government Sector.
Hampton Lovett Consultant Surveyors provide specialist support to businesses with Non-Domestic Rates (Business Rates) appeals in England and Wales
HS Consultancy Group is a RICS regulated company, specialising in reducing business rates liabilities for companies across England and Wales
With over 60 collective years in the industry, JTR Collections have the experience, ability and systems in place to boast £10.5 million of debt collected that other enforcement agencies couldn’t.
We offer a debt collection service for private and public sector clients, with a full collection success rate of 30-40% and collect an additional 50% in arrangements.
The services we offer are Council Tax Collection, Non-Domestic Rates Collections, Civil Parking Enforcement, Sundry Debt Collection, Housing Benefit Overpayment Collection, Former Tenant Arrears Collection, High Court Enforcement and Debt Collection,
We specialise in understanding the requirements needed to deliver exceptional collections, whilst working closely with our clients to develop and maintain successful partnerships.
LHL Property Auditors Ltd have a team incorporating over 25 years of experience in identifying and securing refunds with respect to business rates charges. We are specialist analysts in identifying where Business Rates have been overpaid. We offer a professional service, dealing with the VOA or the Billing Authority to reduce rates liability on a commission only basis.
The LoCTA Hub is a tried, tested and trusted data hub, designed exclusively to enable Authorities to increase revenue and improve efficiency in tracing debtors and tackling fraud. It provides access to LA and 3rd party data sets and allows unlimited usage for unlimited users across all departments.
The Hub allows individual and batch searching and is further enhanced by monitoring to provide alerts to indicate where investigation is required and prevent re-running searches.
With access to consumer CRA reports from TransUnion and Equifax and commercial CRA reports from Equifax, the LoCTA Hub is the debt recovery and fraud identification solution for Authorities
Marston Holdings (Marston) is the UK’s largest judicial services group. We work on behalf of Her Majesty’s Revenue and Customs, Her Majesty’s Courts & Tribunals Service, the Legal Aid Agency, the Child Maintenance Group, Transport for London and 265 local authorities across the UK. We are also the largest provider of enforcement services to users of the High Court. We receive over 1.4m court orders per year, and recover over £300 million on behalf of taxpayers and individuals. Our performance, governance culture and ethical approach ensures confidence with our clients and transparent communication with customers.
We start with understanding your business, then we get to the technology.
It’s an approach that leads to clever software; streamlining processes, saving money and delivering positive change. Working with the NHS, police forces, housing providers and local authorities, our technologies help deliver better outcomes every day.
Based in the UK but working around the world, our 2,300 employees help improve the services that matter most. NPS is part of the NEC Corporation, a leader in the integration of IT and network technologies that benefit businesses and people worldwide.
Newlyn plc has been setting the standards since its formation and has achieved excellent results on behalf of our clients with our inspirational management team and committed workforce - our expanding client base is testament to this. Newlyn has outperformed its competitors in terms of collection and service delivery which we are very proud of. To find out more, why not visit us on Stand 35 or maybe you might like to meet Julia our taro reader to see what the future holds. Alternatively please contact:
For the South: Helen Curtis on 07931 811 314 firstname.lastname@example.org
For the North: Lauren Appleby 07931 811088 email@example.com
Formed in 2014, Nottingham Revenues & Benefits Ltd is a local authority owned company dedicated to providing quality revenues and benefits services to public sector organisations.
Using our team of 215+ directly employed experienced staff in Nottingham, we provide services including: financial assessments, benefit award determinations, and income collection (including council tax and home and residential care charges).
Whether the need is for short-term resource support or on-going provision, we are able to offer high quality, cost effective end-to-end services, allowing public sector organisations to make savings whilst providing excellent services to their users.
We assess business rates to minimise clients' liabilities and understand if there are historic, current or future savings to be made.
Reventus is a privately owned, family run company who work in close partnership with local authorities and the debt advice sector to provide tracing, debt collection and enforcement services nationwide.
Over the last 10 years we have built a reputation as a leading provider of ethical and accountable enforcement services. We now partner with 6 London Authorities and at the forefront of our collection infrastructure is eTrace® our sophisticated ‘Trace & Collect’ platform accredited with BSI ISO9001:2015. eTrace® was launched in 2016 to provide local authorities with a no cost, leading edge data intelligence solution to collect the dormant revenue that remains on local authority ledgers. Our first-to-market tracing platform ensures every recovery decision we make is from a position of knowledge and we have now collected in excess of £12m for one London partner to date. eTrace® is now embedded within all collection processes to enhance our collection capability and guarantee we collect more at the Compliance and Enforcement stages than all of our competitors.
Experts in Commercial Rent Arrears Recovery (CRAR), Forfeiture of Commercial Leases, Debt Recovery and Process Serving.
We are a small but established company who for over 20 years have been providing our Customers with a professional, reliable, and effective service.
We provide our Clients with that “personal touch” and keep them informed every step of the way and are happy to discuss situations with Clients before they instruct us. We tailor our approach to each individual case to meets our Clients’ needs enable them to maintain a relationship with their tenant/customer, which has led to our Clients returning to use our services again and again.
Ross & Roberts is one of the UK's leading civil enforcement service providers. Through their network of local connections, they provide a flexible, completely bespoke service to local authorities and businesses across the country. Founded in 1997 with a simple vision to earn the respect of the industry and the trust of their clients by doing the right thing, everytime. Almost 20 years later, Ross & Roberts are proud of their reputation for handling collections sensitively but professionally and always treating people as people, while achieving the best possible results for their clients.
RVA Surveyors are independent business rates reduction specialists. We offer our services to business rate payers, whether commercial property owners or tenants, on a no reduction no fee basis (NRNF). Quite simply, unless we reduce the business rates liability for your property(s) there is absolutely nothing to pay. Our independent status allows us to ensure we are solely focussed on achieving reductions for our clients.
Commercial Real Estate Consultants and Lease Advisory, specialising in Lease Renewals, Rent Reviews, Rating Consultancy and Expert Witness Work.
TellJO sends a message to residents in council tax arrears asking, "Are you OK?"
They are then invited to participate in a virtual conversation. Up to 30% say "yes" and within 7 minutes, TellJo asks 90 questions to understand why the payment was missed. Following the assessment TellJO establishes:
76% requested Council Tax payment arrangements
65% referred to their Water Provider
46% received debt advice within 60 seconds
54% had high-cost credit
96% had no savings
93% were borrowing off family or friends
39% had suicidal thoughts
1 in 3 clicked through to 3rd sector organisations
We specialise in helping local authorities recover debts. We understand that unpaid debts restrict the ability of local authorities to deliver essential services for their residents. We help them ensure that the majority who pay, do not have to subsidise the small minority who do not pay. We engage quickly and non-intrusively with customers, to achieve an early resolution, by means of a full payment or reasonable regular payments.