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The Institute provides a wide range of consultancy services, to clients in local and central government and in the private sector. Recent projects, delivered in both the UK and internationally, include:

  • process reviews;
  • options appraisals;
  • shared service reviews;
  • provision of industry experts to assist in major valuation systems change;
  • peer reviews;
  • service health checks;(either light-touch or in-depth); and
  • interim senior post cover. 

The IRRV can find the best solutions for clients, often against a backdrop of significant legislative change.  It can draw on a team of both in-house and trusted external consultants, whose practical and senior-level experience and specialisms address all aspects of clients’ project needs. 

In choosing the IRRV you can be assured that your project will be delivered by a team that has:

  • Detailed knowledge of revenues and benefits legislation, operations and processes;
  • Professional impartiality and an independent position in the market place;
  • High-level involvement in legislative change consultation processes, which assists in ‘future-proofing’ the options and recommendations made; 
  • An ability to bring international best practice perspectives to the work; and
  • PRINCE2® practitioner skills to manage the project successfully.

The IRRV delivers projects in complex ICT, HR and finance environments.

To discuss your consultancy needs further, contact Moira Hepworth, Head of Policy and Research, via moira.hepworth@irrv.org.uk or on 07971 881253.


Thinking about utilising our consultancy service? See what previous clients have said about the service we provide:

"We had an issue arise in our internal operations that needed to be addressed quickly, confidentially and with sensitivity.  I am pleased that the IRRV could help us, especially in what was a tight timeframe.  Your impartiality and understanding of the specific processes at the heart of our problem helped us to fully resolve the matter."

“The IRRV recently carried out a peer review for the Revenues and Benefits Service at Norwich City Council prior to the service undergoing a full service review.

The work undertaken met the brief and was carried out in person.

The peer review team spoke to a number of officers and took time to understand a wide range of views. Those that did contribute felt able to share their experiences in an open and honest environment.

This has led into a series of staff workshops to discuss the peer review recommendations which will help shape the service review over the next few months.”

"Our project was probably only a small one in the greater scheme of things, but the resulting report gave us lots of good ideas, many of which we will be seeking to implement.  The ‘quick wins’ section was particularly appreciated!"

"The scope of the work required a clear understanding of valuation and revenues legislation and operations.  It is great that you could address those needs so well within the project team. Thanks for seeing the work through – even with the delays that we had to introduce on our side. Professional from start to finish."